Executive, Virtual Banking

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RESPONSIBILITES

• Handle inbound telephone interaction for Conventional and Islamic Bank customers.
• Handle inquiries or requests that are received via other electronic channels (emails or internet banking).
• Provide correct information and resolve problem efficiently within time frame.
• To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality.
• Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected.
• Handling customer complaints.
• Apply tact, patience (listening and empathy skills and practice professionalism when handling customer enquiries, problem or complaints).
• Exercise sound credit, customer service in accordance to the Bank objective, policies and guidelines.

Requirements

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