Customer Service Representative (WFH)

VDart MalaysiaPort Klang, Port Klang, Malaysia

30+ hari lalu

Penerangan pekerjaan

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Direct message the job poster from VDart Malaysia

Talent Partner | VDart Malaysia | Hiring for Tech roles

This is a WFH Opportunity (Required to only attend 10 days training at Taman Tun Dr Ismail) - 24 / 7 rotational shifts

Responsibilities

Respond to customer queries in a timely and accurate way, via chat
Identify customer needs and help customers use specific features
Update our internal databases with information about issues and useful discussions with customers
Monitor customer complaints on social media and reach out to aid
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved

Requirements

Min 1 year experience as a Customer Support or similar CS role (Live Chat)

Familiarity with Cryptocurrency industry is a plus

Experience using help desk software and remote support tools

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Multi-tasking abilities

Patience when handling tough cases

SPM and above

Mandarin proficiency is an added advantage

Job Details

Seniority level : Associate

Employment type : Full-time

Job function : Information Technology

Industries : IT Services and IT Consulting

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