Client Services Coordinator - Property Management

Overview

Good Life Property Management – Kuala Selangor, Selangor Good Life Property Management is seeking a Client Services Coordinator who is passionate about providing value to prospective customers. As the first point of contact, the Client Services Coordinator plays a vital role in creating a positive and welcoming environment for all prospective clients and other callers. As a Client Services Coordinator, you will be responsible for supporting our sales team by providing exceptional customer service and through various administrative tasks. The ideal candidate will have excellent communication and interpersonal skills (especially over the phone), great attention for detail, a passion for customer service, and a strong understanding of our company's value-focused approach. This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours.

Responsibilities

Answers 100% of incoming phone calls, providing a warm and friendly first impression

Answers basic questions about Good Life and services offered

Manages & updates CRM database with new leads

Schedules and secures appointments with new leads

Coordinates and confirms appointments, while efficiently handling cancellations and reschedule requests for Business Development Managers

Conducts outbound calls to prospective clients with the goal of booking appointments with Business Development Managers

All other duties as assigned

Qualifications

Proven experience in a customer facing role

A passion for providing exceptional customer service

Ability to create a welcoming environment on all phone calls

Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues

Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously

Strong internet speed (minimum 50 Mbps)

Proficiency in Google Suite

A willingness to learn and develop new skills and knowledge

An understanding of and a commitment to our company's value-focused approach

Experience in similar role

This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours

Details Hourly Rate : $8 - $9 per hour

KPIs :

100% of inbound calls answered

Number of inbound and outbound calls handled

Discovery calls booked from both inbound and outbound efforts

Show rates for scheduled discovery calls

Conversion rates from discovery calls to closed sales

Contribution to overall appointment-to-close success for the Business Development team

EEO Statement Good Life Property Management is an Equal Employment Opportunity employer. We are committed to providing a workplace free from unlawful discrimination in any of our programs or activities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by applicable law.

Additionally, our organization participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit :

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