IT Support
FPT SoftwareKuala Lumpur, Kuala Lumpur, Malaysia2 hari lalu
Penerangan pekerjaanBasic knowledge of computer hardware and software troubleshooting. Familiarity with Windows, macOS, and basic networking concepts. Experience with ticketing systems (e.g., Jira, ServiceNow) is a plus. Understanding of ITIL processes is an advantage. Diploma or Bachelor's degree in Information Technology or related field. Relevant certifications (CompTIA A+, ITIL, Microsoft Certified) are a plus. Strong communication and interpersonal skills. Ability to explain technical issues to non-technical users. Good time management and problem-solving abilities. Team player with a customer-first mindset. Proficient in English (spoken and written). Additional language skills (e.g., Japanese, Chinese) are a plus. May require shift work or on-call support. Office-based with occasional remote support.
We are seeking a proactive and customer-oriented IT Support / Helpdesk staff to join our team in Malaysia. The ideal candidate will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, or in-person.
- Troubleshoot hardware, software, and network issues.
- Install, configure, and maintain computer systems and peripherals.
- Manage user accounts and access rights (Active Directory, Microsoft 365).
- Document issues and resolutions in the ticketing system.
- Coordinate with higher-level support teams when necessary.
- Maintain IT inventory and ensure proper asset tracking.
Requirements Technical Skills
Qualifications
Soft Skills
Language
Working Conditions
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