Customer Care Consultant (CCC)

Overview

Are you passionate about delivering top-notch customer service? Do you thrive in a dynamic, fast-paced environment? If so, we invite you to join us as a Customer Care Consultant (CCC) and be part of a high-performing team! As a Customer Care Consultant , you will be the first point of contact for our customers, ensuring that every interaction is handled efficiently, professionally, and with a positive impact.

Responsibilities

• Customer Interaction :
• Handle customer inquiries regarding products and services.
• Provide the best possible solutions based on customer needs.
• Maintain service quality with prompt and professional responses.
• Account & Service Management :
• Assist customers with managing their accounts and services.
• Process requests such as account updates and auto-debit setups.
• Address customer complaints with empathy and ensure timely resolutions.
• Ensure all complaints are handled in compliance with Service Level Agreements (SLA).
• Crisis Management :
• Deliver outstanding service, especially during high-demand periods.
• Resolve customer concerns quickly and effectively.

Requirements

Education : SPM / Diploma / Degree

Experience :

Language Proficiency : Fluent in English and Bahasa Malaysia

Skills :

Availability :

Working Hours : Monday - Sunday (rotational shift, including PH)

Mode : Fully Work from Office

Why Join Us?

How to Apply?

If you're a dedicated, results-driven individual with a passion for customer service, we would love to hear from you! Submit your application today and take the next step in your career journey!

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