(Chinese and English) Customer Success Specialist (Malaysia, remote)

Job Description

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a

Customer Success Specialist

today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. What you will do :

Provide support as a trusted advisor for customers via emails, chats, social media, and video calls Assist and onboard new customers Develop digital marketing strategies Provide weekly, bi-monthly, or monthly strategic guidance to customers Ensure smooth customer engagement through proactive outreach Offer best practices on product usage and marketing strategies Keep customers updated on product releases and new features Identify and escalate issues to the appropriate teams What you need to succeed in this role :

Fluent Chinese (Mandarin) and English (C1 / Advanced level, both) At least 1-2 years of experience in customer success-related roles Strong digital marketing knowledge Experience in e-commerce, SaaS, project management, or marketing Comfortable using Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and e-commerce platforms Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Will be a plus :

Cantonese proficiency Previous experience as an Account Manager Benefits and Perks :

Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

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