E-Commerce Executive / E-Commerce Operation Executive
AMOREPACIFICKuala Lumpur, Kuala Lumpur, Malaysia13 jam yang lalu
Penerangan pekerjaanPlan, conceptualize and execute commercial / marketing campaigns in online marketplaces / platforms. Maintain and update product listing, pricing, inventory, promotion mechanics to ensure seamless customer journey. Merge eCommerce implementation & branding strategies to identify opportunities for growth. Basic understanding in data & competitive analysis related to key metrics within the e-commerce landscape to increase business opportunities in online marketplaces / platforms. Liaise & maintain good relationships with marketplaces to understand market trends and advise on strategies to drive and achieve business objectives. Work closely with different stakeholders (internal & external) to ensure smooth business operation. Responsible on monthly / campaign reports, analysis reports and presentation. Liaise with graphic designer by preparing creative brief to conceptualize product contents, onsite banners and advertising creatives. To provide customer support on the product inquiry, live chat and after sales services. Assist & Maintain overall Ecommerce Operation Readiness based on metrics shared & aligned. Bachelor’s degree in Marketing, International Business, Economics, Business, or eCommerce related field. 1-2 years of experience in eCommerce, marketing, or retail industry. Experience in eCommerce marketplaces or luxury retail is an advantage. Knowledge of SAP, Microsoft Excel & PowerPoint; Adobe Photoshop is a plus. Strong organization and analytical skills. Self‑motivated, proactive, able to work independently and as part of a team. Strong communication skills and ability to work with multiple stakeholders. Ability to work in fast‑paced and multi‑task environment. Competitive salary and employee welfare. Harmonious working culture with young, vibrant and high‑performing team. Opportunity to work with well‑known brands such as Laneige, Sulwhasoo, Innisfree, Ryo and Mise‑en‑Scène, Illyoon. Disclaimer : Multiple vacancies currently open for hiring. Availability of positions may vary depending on department needs and candidate suitability.
E-Commerce Executive / E-Commerce Operation Executive
AMOREPACIFIC MALAYSIA is looking for an E-Commerce Executive & E-Commerce Operation Executive to join our dynamic team.
Operational Responsibilities
- Assist in managing and executing overall operational readiness and processes while ensuring Customer Service excellence across eCommerce platforms & owned sites.
- Monitor and process all online order fulfilment, inventory, returns and exchanges in the system in a timely and accurate manner.
- Ensure stock availability by monitoring and synchronizing inventory across all platforms and warehouses.
- Provide administrative support to streamline order processing and courier operations, continuously improving operational readiness.
- Identify and resolve warehouse operational issues promptly with effective solutions.
- Deliver customer service support across eCommerce platforms and owned sites via live chat, email, and phone (where required), handling queries related to returns, product defects, delivery issues, and other service matters to ensure a seamless customer journey.
- Liaise actively with external stakeholders such as warehouse teams, courier partners and eCommerce platform support teams.
- Collaborate with internal logistics, eCommerce and marketing teams to align operational execution with business objectives.
- Support the implementation of all promotional plans and campaign coordination across various systems and platforms.
- Coordinate and monitor system updates, ensuring accurate sales configuration and reporting across platforms.
- Track and report daily on approved KPIs, monitor progress, and highlight opportunities for operational improvement.
- Represent the company by providing timely, professional advice and assistance to customers on beauty products.
Marketing & Campaign Responsibilities
Qualifications
Benefits
How to Apply
Please apply online. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application.
Click “Apply Now” to submit your resume!
You are one step closer to be a part of our growing team.
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