Customer Success Specialist (Mand - Banking)

Customer Success Specialist (Mand - Banking)

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Customer Success Specialist (Mand - Banking)

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Agensi Pekerjaan JobScoper Sdn. Bhd. Job Responsibility Handle inbound and outbound calls, emails, and live chats related to banking products and services. Provide accurate information on banking policies, fees, and procedures while ensuring compliance with industry regulations. Resolve customer complaints and service issues promptly, escalating complex cases to relevant departments when necessary. Maintain detailed records of all customer interactions in the system for tracking and follow-up. Ensure adherence to internal controls, KYC, and regulatory guidelines during customer interactions. Meet performance metrics including customer satisfaction scores, first call resolution, and service-level agreements (SLAs). Participate in ongoing training to stay updated on banking regulations, new products, and system enhancements. Job Requirements Min 1 year cs experience in call center or banking industry. Must speak in English & Mandarin with fluent. Can work in Rotational Shift as 24 / 7. Must have the working experience in banking industry. Job Benefits Provided training. EPF & SOSCO. Annual leave & Medical leave. Near to LRT Station. We are an equal opportunities employer and welcome applications from all qualified candidates.

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