Customer Support Agent - (Fluent in Vietnamese)Invisible Expert Marketplace • Central George Town, Penang, Malaysia
Customer Support Agent - (Fluent in Vietnamese)
Invisible Expert Marketplace • Central George Town, Penang, Malaysia
30+ hari lalu
Penerangan pekerjaanHigh school diploma or equivalent; degree in Business, Finance, or IT is a plus. Bilingual fluency in Vietnamese and English, with strong verbal and written communication skills in both languages. Previous customer service experience, ideally within technical support or financial services. Familiarity with retirement plans or financial account management (401(k), IRA) is advantageous. Proficiency in Zendesk and Aircall is preferred. Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment. High attention to detail and ability to work independently and as part of a remote team. Must pass a background check. Hours : 45-50 hours per week Schedule : 9 : 00 AM – 6 : 00 PM US Eastern Time Must be able to work US-East Coast / New York Time Zone Compensation : Type – Hourly; Rate – $5 / hour Employment type : Contract Workplace : Remote Seniority level : Entry level
Overview
Customer Support Agent - (Fluent in Vietnamese) — Remote, contract position at Invisible Expert Marketplace. The role supports the latest AI-driven technology in the financial services industry, focusing on retirement plan inquiries and related account support.
Responsibilities
- Provide prompt, accurate, bilingual support via phone, email, and live chat for English- and Vietnamese-speaking customers.
- Assist with account activation, integration troubleshooting, and product-related inquiries.
- Give guidance on retirement plan offerings (e.g., 401(k), IRA, Profit Sharing Plans).
- Troubleshoot technical issues and escalate complex cases as needed.
- Use Zendesk, Aircall, and internal CRM systems to track, manage, and resolve customer interactions.
- Collaborate with internal teams to escalate issues efficiently and improve customer service.
Qualifications
Details
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Vietnamese • Central George Town, Penang, Malaysia
Pekerjaan berkaitan
Immediate Hiring for CUSTOMER SERVICE SPECIALIST @ GEORGE TOWN PENANG.Must be able to speak, read and write in Mandarin or Cantonese (Traditional Chinese).
This position will require employees to do...Tunjukkan lagi
Customer Support - Mandarin - Teleperformer
Two95 International Inc. • George Town, Penang, MY
Quick Apply
Kemas kini terakhir: 30+ hari yang lalu
Remote Logistics & Mandarin Support for F&B Partners
Oddle • Bayan Lepas, Penang, Malaysia
A leading e-commerce platform in Malaysia is looking for a Logistics & Customer Support Associate to coordinate with logistics partners and support restaurant merchants and consumers with delivery-...Tunjukkan lagi
Kemas kini terakhir: 7 hari yang lalu • Dinaikkan pangkat
Customer Support Specialist (Mandarin & Malay Speaking)
LittleLives Inc • Batu Kawan, Penang, Malaysia
LittleLives is a fast-growing EdTech SaaS platform, supporting thousands of preschools across Singapore, Malaysia, Vietnam, and Indonesia.
With over $3M in annual recurring revenue, we are on a miss...Tunjukkan lagi
Kemas kini terakhir: 21 hari yang lalu • Dinaikkan pangkat
Customer Service Representative (WFH, Eng & Mandarin)
Hiredly X • Central George Town, Penang, Malaysia
Customer Support & Issue Resolution.Provide timely, accurate, and professional responses to customer inquiries with empathy.
Handle a high volume of interactions efficiently while clarifying complai...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Customer Success Specialist - Native Taiwanese
TP • PenangMalaysia, Penang, Malaysia
Customer Success Specialist - Native Taiwanese.Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.
Join Us as a Customer Success Specialist at Teleperform...Tunjukkan lagi
Kemas kini terakhir: 12 hari yang lalu • Dinaikkan pangkat
Customer Success Associate - Korean language
Assent • George Town, Penang, Malaysia
Customer Success Associate - Korean language.Customer Success Associate - Korean language.Customer Success Associate (CSA) will play an integral role in delivering our services to customers on thei...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Mandarin Speaking Customer Service Representative - Salary up to MYR 6000 - KL
TP • PenangMalaysia, Penang, Malaysia
Mandarin Speaking Customer Service Representative - Salary up to MYR 6000 - Penang.Competitive Salary + Language Allowance + Health Benefits.
Provide accurate information, guidance, and follow-up on...Tunjukkan lagi
Kemas kini terakhir: 23 hari yang lalu • Dinaikkan pangkat
Customer Success Specialist - Mandarin Speaker - Penang
Arvion Services • George Town, Penang, Malaysia
Customer Success Specialist - Mandarin Speaker - Penang.We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.In this role, ...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Mandarin Speaker - Customer Support (Remote After 3 Months)
Concentrix • Central George Town, Penang, Malaysia
A customer service provider is seeking an entry-level customer service representative in Kuala Lumpur.The role offers a basic salary of RM3000, with potential allowances and the ability to work fro...Tunjukkan lagi
Kemas kini terakhir: 4 hari yang lalu • Dinaikkan pangkat
Vietnamese Voice Actor - AI Trainer
Invisible Expert Marketplace • Central George Town, Penang, Malaysia
Are you an experienced Vietnamese voice actor eager to shape the future of AI? Large-scale language models and speech technologies are evolving rapidly, moving beyond simple interactions into expre...Tunjukkan lagi
Kemas kini terakhir: 17 hari yang lalu • Dinaikkan pangkat
Technical Support Representative (Korean Speaking)
Emerson • Bayan Lepas, Penang, Malaysia
In this Role, Your Responsibilities Will Be : .Creates and routes technical issues for all customers.Handle inbound technical support requests (Phone, Email, Web).
Validates customer entitlements and ...Tunjukkan lagi
Kemas kini terakhir: 26 hari yang lalu • Dinaikkan pangkat
Customer Support Agent - (Fluent in Vietnamese)
Invisible Expert Marketplace • Batu Kawan, Penang, Malaysia
Customer Support Agent - (Fluent in Vietnamese).Remote, contract position at Invisible Expert Marketplace.The role supports the latest AI-driven technology in the financial services industry, focus...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Partner Service Mandarin Speaker (WFH Opportunity)
Concentrix • Seberang Perai, Penang, Malaysia
Concentrix Federal Territory of Kuala Lumpur, Malaysia.Be among the first 25 applicants.Direct message the job poster from Concentrix.
Working days : 5 working days and 2 off days in a week.Intake Da...Tunjukkan lagi
Kemas kini terakhir: 4 hari yang lalu • Dinaikkan pangkat
Customer Support Specialist - Taiwanese Market
TP • PenangMalaysia, Penang, Malaysia
BPO APAC hiring | Sales Recruitment | Talent Attraction & Sourcing Expert.We are recruiting fluent in Mandarin speaking professionals (candidates from Taiwan are preferred) to join our Global Custo...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Customer Success Specialist - Mandarin - Penang
TP • PenangMalaysia, Penang, Malaysia
Love helping people? Join us as the.Be part of a team that values protecting personal data and delivering top-notch service in a friendly, growth-focused environment.
Diploma / Degree (any field) - Mi...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
HR Coordinator ( Korean & Mandarin Speaking )
Lam Research • PenangMalaysia, Penang, Malaysia
HR Coordinator (Korean & Mandarin Speaking).Lam Research is hiring an HR Coordinator to support our Global Human Resources Group.
The Global Human Resources Group operates with the understanding tha...Tunjukkan lagi
Kemas kini terakhir: 12 hari yang lalu • Dinaikkan pangkat
Mandarin-Speaking Customer Success Specialist — Growth & Training
Arvion Services • PenangMalaysia, Penang, Malaysia
A leading global e-commerce brand is seeking a Mandarin speaking Customer Success Specialist based in Penang, Malaysia.This role involves providing excellent support to customers via phone and emai...Tunjukkan lagi
Kemas kini terakhir: 1 hari yang lalu • Dinaikkan pangkat
Vietnamese Contract Interpreter
Propio Language Services • Seberang Perai, Penang, Malaysia
We do that by providing both remote and on-site services in more than 350 languages, for over 9,000 clients with a diverse and highly experienced staff, and over 10,000 contract interpreters.Qualit...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat