Junior Customer Experience Supervisor - Cantonese Speaking (Remote in Malaysia)
QEW GroupPuchong, Selangor, Malaysia1 hari lalu
Penerangan pekerjaan1-2 years of experience in customer support (call centre or fintech experience highly preferred). Fluent in English and Chinese, with Cantonese speaking a plus. Familiar with using Excel and Google Sheet; basic exposure to HubSpot and Tableau is an advantage. Ability to multitask and prioritise in a fast‑paced environment. Strong problem‑solving skills and attention to detail. Customer‑focused with a positive attitude. Availability to work flexible hours, including weekends. Based in Malaysia and eligible to work in Malaysia.
Junior Customer Experience Supervisor - Cantonese Speaking (Remote in Malaysia)
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As a Customer Experience Specialist, you will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services.
Key Responsibilities
- Respond to customer queries in a timely manner via phone, email or chat.
- Identify and troubleshoot issues that customers may encounter while using the service.
- Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
- Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
- Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.
Requirements
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Customer Experience • Puchong, Selangor, Malaysia