Operations Specialist, Trust & SafetyBandLab Technologies • Klang Municipal Council, Klang Municipal Council, Malaysia
Operations Specialist, Trust & Safety
BandLab Technologies • Klang Municipal Council, Klang Municipal Council, Malaysia
24 hari lalu
Penerangan pekerjaanConduct QA reviews and operational checks on moderation and enforcement actions to verify accuracy, identify gaps, and recommend improvements. Prepare, label, and analyze data to support QA reviews or investigations into harmful or suspicious activity. Assist with process improvement for recurring operational issues through policy calibrations and moderation playbook updates. Support performance reporting and trend monitoring through clear reports and dashboards, ensuring Trust & Safety metrics are accurate and actionable. Carry out investigations into emerging risks, coordinated activity, or policy edge cases. Analyze and share data insights on trends or anomalies in user behavior, content types, or enforcement outcomes. Partner with Product, Engineering, and Policy teams to translate findings into data-informed interventions and feature improvements. Document and communicate findings and operational learnings clearly across teams. 1–3 years of experience in QA, content moderation, investigations, or data operations (entry-level candidates with strong analytical skills are welcome). Strong analytical judgment and ability to assess moderation quality and consistency objectively . Proactive and curious mindset — able to spot trends, inconsistencies, or emerging risks from data or investigations. Excellent attention to detail, documentation, and cross-functional communication skills. Proficiency in basic data tools (Excel, Google Sheets, or similar) for data manipulation and management. Collaborative mindset — able to partner effectively with Policy, Product, ML, and Operations teams. Self-motivated, growth-oriented learner who thrives in a fast-paced, evolving environment. Experience preparing or analyzing large, unstructured datasets (e.g., user activity, content, enforcement logs). Experience building or maintaining QA frameworks or evaluation rubrics for moderation or enforcement review. Experience supporting machine learning workflows, such as data labeling, quality checks, or feature validation. Experience supporting dashboard creation or metric development to monitor abuse trends and measure moderation performance. Familiarity with business intelligence or visualization tools (e.g., Metabase, Tableau, Power BI). Interest or experience in data programming languages (SQL, Python, R) for analytics or automation. Interest or experience in exploratory analysis to distinguish normal vs. suspicious or coordinated user behavior (e.g., spam, fake accounts, influence campaigns). Awareness of basic clustering or anomaly detection techniques to identify emerging abuse patterns in user behavior or language. Health insurance Paid annual leave, paid sick leave and maternity leave
Operations Specialist, Trust & Safety
Department : Community
Employment Type : Full Time
Location : Malaysia
Compensation : RM5,500 - RM6,500 / month
Description
We are looking for a detail-oriented and proactive Operations Specialist to join our Trust & Safety team. You will play a key role in maintaining the integrity of our platform by supporting quality assurance (QA), operational monitoring, and investigations that protect our users and strengthen our enforcement systems.
In this role, you’ll review and evaluate moderation outputs, investigate trends, and improve the accuracy and consistency of moderation workflows. You’ll also assist in preparing, labeling, and analyzing data to uncover emerging risks — partnering with cross-functional teams to turn operational insights into data-informed safety improvements.
This is an excellent opportunity for someone early in their career who enjoys structured problem-solving, process improvement, and data-informed decision-making in a mission-driven environment.
Why You’ll Love This Role
- Play a hands-on role in protecting our community and improving Trust & Safety operations every day.
- Combine analytical thinking with operational impact to design smarter, safer systems.
- Grow into a cross-functional T&S operator with exposure to analytics, policy, and product development.
- Learn advanced safety analytics (e.g., graph analysis, behavioral modeling, NLP) — no prior expertise required.
- Mentorship from experienced Trust & Safety leaders and benefit from flexible, remote-friendly work options.
What You’ll Do
Skills, Knowledge and Expertise
Bonus Skills
Location and Benefits
This role is open to candidates located anywhere in Malaysia . Only candidates based in and authorized to work in Malaysia without the need for a work permit or visa sponsorship will be considered.
Benefits :
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Safety Safety • Klang Municipal Council, Klang Municipal Council, Malaysia
Pekerjaan berkaitan
%20Limited)
Digital Content Operations Specialist (Remote Work; 12-month Retainer Contract)
Hyatt Hotels Corporation • Port Klang, Port Klang, Malaysia
Digital Content Operations Specialist (Remote Work; 12-month Retainer Contract).We are outsourcing a supporting specialist based outside of Hong Kong to help with the daily operations of our websit...Tunjukkan lagi
Kemas kini terakhir: 7 hari yang lalu • Dinaikkan pangkat
Business Development Operations
CoinMarketCap • Klang City, Selangor, Malaysia
CoinMarketCap Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Business Development Operations.
CoinMarketCap Kuala Lumpur, Federal Territory of Kuala ...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Unit Trust / Fund Operations Analyst
Endowus • Port Klang, Port Klang, Malaysia
Endowus is an award-winning independent fee‑only wealth & fund platform.Licensed in Singapore (MAS ) and Hong Kong (SFC BQR225), Endowus is the first digital advisor in the region to span private ...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Remote Digital Content Operations Specialist (Contract)
Hyatt Hotels Corporation • Port Klang, Port Klang, Malaysia
A leading hospitality group is seeking a Digital Content Operations Specialist to manage website content and digital assets.
This role requires excellent interpersonal skills and proficiency in both...Tunjukkan lagi
Kemas kini terakhir: 5 hari yang lalu • Dinaikkan pangkat
Authorized Service Provider (ASP) Operations Program Manager (Remote role)
Hitachi Vantara • Klang Municipal Council, Klang Municipal Council, Malaysia
Authorized Service Provider (ASP) Operations Program Manager (Remote role).Authorized Service Provider (ASP) Operations Program Manager.
We are Hitachi Vantara, the data foundation trusted by the wo...Tunjukkan lagi
Kemas kini terakhir: 22 hari yang lalu • Dinaikkan pangkat
Senior CS & Operations
Second Talent • Klang Municipal Council, Klang Municipal Council, Malaysia
Manage day-to-day operations and performance of seller accounts on LAZADA and Shopee.Plan and execute campaigns in collaboration with marketing, affiliates, and influencers.Track and analyze data t...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Enablement Partner, Adoption
SEEK • Klang Municipal Council, Klang Municipal Council, Malaysia
SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale.Our purpose is to help people live more fulfilling and productive working lives and helps organisations succeed...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Supervisor Distribution Center Operations
DKSH • Klang City, Selangor, Malaysia
To support the daily operations in all functional areas to enable a daily completion of all associated tasks of our business.
To motivate, train, coach, and lead the team as to ensure effective oper...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Operations Specialist, Trust & Safety
BandLab Technologies • Port Klang, Port Klang, Malaysia
Operations Specialist, Trust & Safety.We are looking for a detail-oriented and proactive Operations Specialist to join our Trust & Safety team.
You will play a key role in maintaining the integrity ...Tunjukkan lagi
Kemas kini terakhir: 22 hari yang lalu • Dinaikkan pangkat
Remote Operations Specialist – Oil & Gas Production
Oman Shell • Klang Municipal Council, Klang Municipal Council, Malaysia
A leading energy company in Malaysia is looking for a Technical Specialist to provide remote operational support for production excellence in Oil and Gas facilities.
The role involves collaboration ...Tunjukkan lagi
Kemas kini terakhir: 8 hari yang lalu • Dinaikkan pangkat
Digital Content Operations Specialist (Remote Work; 12-month Retainer Contract)
Freelancing • Klang Municipal Council, Klang Municipal Council, Malaysia
Digital Content Operations Specialist (Remote Work; 12-month Retainer Contract).We are outsourcing a supporting specialist based outside of Hong Kong to help with the daily operations of our websit...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Technical-Specialist(Operations support)
Oman Shell • Klang City, Selangor, Malaysia
Technical-Specialist(Operations support) page is loaded## Technical-Specialist(Operations support)locations : Cyberjaya-Wisma Shelltime type : Full timeposted on : Posted Todayjob requisition id...Tunjukkan lagi
Kemas kini terakhir: 9 hari yang lalu • Dinaikkan pangkat
Card Operations & Design Specialist (Hybrid / Remote)
Reap • Port Klang, Port Klang, Malaysia
A global financial technology company is seeking a meticulous Card Operations Analyst in Malaysia, Penang.The ideal candidate will oversee card design operations, manage logistics, and ensure regul...Tunjukkan lagi
Kemas kini terakhir: 9 jam yang lalu • Dinaikkan pangkat • Baharu!
Remote Digital Content Operations Specialist
Hyatt • Klang City, Selangor, Malaysia
A global hospitality leader is seeking a Digital Content Operations Specialist to manage website content and digital assets from Kuala Lumpur.
This remote position involves coordinating website upda...Tunjukkan lagi
Kemas kini terakhir: 5 hari yang lalu • Dinaikkan pangkat
Job Opportunity – Senior Completion Specialist / Completion Specialist / Completion Supervisor
EP Group of Companies • Klang Municipal Council, Klang Municipal Council, Malaysia
Job opportunity – Senior Completion Specialist / Completion Specialist / Completion Supervisor.We’re sourcing for qualified candidates to fill the following positions : .
Bachelor Degree in Petroleum ...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Senior Sales Operations Specialist
RegASK • Port Klang, Port Klang, Malaysia
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.OUR COMPANY RegASK is an AI-driven solution enabling end-to-end intelligent regulatory workflow orches...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat
Facilities Process Specialist (Compliance & Risk) Based in Sedenak, )
Kuok (Singapore) Limited • Johor, 01, MY
This position is for K2 Data Centres, a company under Kuok (Singapore) Limited, based in Johor, Malaysia.K2 is seeking a Facilities Process Specialist to manage and service our data centre infrastr...Tunjukkan lagi
Kemas kini terakhir: 30+ hari yang lalu
Remote Partnerships Specialist
DAS Umbrella • Klang Municipal Council, Klang Municipal Council, Malaysia
Head of Human Resources | Growth Hacker | eCommerce | Online Retail | Digital Marketing.Join us as a Partnerships Specialist and play a pivotal role in driving growth through powerful collaboration...Tunjukkan lagi
Kemas kini terakhir: 26 hari yang lalu • Dinaikkan pangkat