Process Trainer (Mandarin Speaker) - Call Center Background

Process Trainer (Mandarin Speaker) - Call Center Background

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Join our high-impact Learning & Development team! We offer a highly competitive salary and a flexible hybrid schedule to promote true work-life balance. This role provides an accelerated career path to management and gives you full ownership over curriculum design for our largest client accounts. You'll work with cutting-edge AI-driven learning tools in a collaborative and supportive culture that prioritizes professional growth. Ready to make a direct impact on our retention goals?

Job Responsibilities

• Instructing new hire and conducting process specific training.
• Conducting refresher / corrective trainings.
• To implement the training curriculum successfully and in a timely manner.
• Developing training content.
• Review existing training materials and make revisions, as necessary, as per instructional design.
• Develop classroom agenda, timelines and content flow as necessary to deliver effective training to participants.
• Monitor progress of new hires during the 0 to 30 Calendar days post classroom.
• Monitor calls and provide feedback to the agents on the floor.
• Familiarity with project specific technology.
• To interact with Clients effectively.
• Generate training reports.
• Giving structured feedback.
• Complete daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner.
• Participate in training design as per the Instructional Design Team.
• Hold calibration sessions to ensure standardization of the learning systems.
• To collaborate with the Instructional Design, Quality, and Performance Consulting teams to achieve classroom innovation.
• To contribute towards building an excellent training delivery team.
• People Management / People Development.

Requirements

Preferable to have knowledge who have manage Airlines / Travel Background client

Permanent Position

Attractive remuneration package above market standards.

Medical Allowance (Inclusive coverage for your direct family member)

EPF & SOCSO will be provided

Medical Leave & Medical Claim

Dental & Optical Allowance

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Call Centre & Customer Service More than 10,000 employees

IGT Services And Technologies KL Sdn Bhd is a technology company based in Kuala Lumpur, Malaysia. Established in 2010, the company specializes in providing innovative IT solutions and services to clients across various industries. With a mission to deliver cutting-edge technology solutions that drive business growth and efficiency, IGT aims to be a trusted partner for its clients. The company's services include software development, IT consulting, cybersecurity solutions and project management. IGT's vision is to be a leading technology provider in the region known for its commitment to excellence and customer satisfaction. Objectives include expanding its client base & fostering innovation.

IGT Services And Technologies KL Sdn Bhd is a technology company based in Kuala Lumpur, Malaysia. Established in 2010, the company specializes in providing innovative IT solutions and services to clients across various industries. With a mission to deliver cutting-edge technology solutions that drive business growth and efficiency, IGT aims to be a trusted partner for its clients. The company's services include software development, IT consulting, cybersecurity solutions and project management. IGT's vision is to be a leading technology provider in the region known for its commitment to excellence and customer satisfaction. Objectives include expanding its client base & fostering innovation.

Perks and benefits Employee Recognition & Insurance Coverage Professional Development & Company Culture Competitive Salary Rewards & Benefits Package

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