Safety Operations Quality Assurance
iSoftStoneKuala Lumpur, Kuala Lumpur, Malaysia13 hari lalu
Penerangan pekerjaanDiploma’s degree and above in any discipline; Minimum 6 months of experience as subject matter specialist, quality assurance or relevant position. Preferrable with experience in account review, fraud or risk detection, or a similar experiences. Strong problem solving skills and proactive approach to business challenges. Excellent communication skills in both Mandarin and English (spoken and written) languages. Personal Attributes : A team player with a strong desire to work in a fast-paced, dynamic environment. Adaptable, with a focus on continuous improvement ,detail-oriented and able to maintain a high level of service quality.
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Safety Operations Quality Assurance
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Summary : A leading global technology conglomerate renowned for its extensive ecosystem of digital services and platforms. With a strong presence in cloud computing, gaming, social media, and enterprise solutions, the organization supports millions of users and businesses worldwide. It emphasizes innovation, scalability, and security, making it a key player in driving digital transformation across various industries.
Responsibilities
- Work closely with lead and mentor to develop, maintain and enforce Standard Operating Procedure (SOPs) for consistent quality output
- Track and report specialists' qualities performance, offering insights and perform root cause analysis
- Prepare weekly quality related reports with root cause analysis, trends and findings for specialist to understand individual reports and mentor to understand business related issues
- Work closely with lead to conduct new hires training and upskill training for existing team member
- Allocate time weekly to process tickets to understand current ticket trends
- Any other tasks that assigned by superior
Requirements
Seniority Level
Associate
Employment Type
Contract
Job Function
Quality Assurance
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Quality Assurance • Kuala Lumpur, Kuala Lumpur, Malaysia