Operations Support Analyst - Japanese Speaker

Operations Support Analyst - Japanese Speaker

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Job Description

Posted Tuesday 25 February 2025 at 16 : 00 | Expires Friday 28 March 2025 at 15 : 59 Summary The Operations Support Analyst (OSA) acts as a support system for the Channel Engagement Manager (CEM) and serves as the primary point of contact for an assigned portfolio of test delivery points. We are looking for an individual who can provide quality support to our dedicated test center networks APAC and ANZ regions. This role involves collaborating with various internal departments, clients, and partners.

Duties & Responsibilities Assist in managing all dedicated testing coordination and site support including problem solving by adhering to the escalation protocols Manage the communication on getting the site commitment on the date of participation Provide operation support and test delivery readiness communication to dedicated Test center centers Assist in handling escalations proactively and positively Assist in updating the audit trail of all problems and resolutions (problem description, troubleshooting steps are taken, resolution) in Salesforce and other support tools Work in a team-based environment promoting a service excellence culture Participate in staff meetings, training programs, and team events as required Perform other duties as assigned

Qualification & Experience Candidate should at least possess a Diploma (Advanced / Higher or Graduate) bachelor’s degree in any discipline or equivalent Must have at least three (3) years’ experience in an operations support environment. Excellent interpersonal, written, and oral communication and organizational skills Must be able to speak, read, and write Japanese fluently (JLPT N1 or N2 level) Problem-solving and negotiation skills Ability to manage time to work on a variety of tasks simultaneously Attentive, accurate, and focused, with a careful eye for detail Ability to be flexible in working days / hours, as business needs dictate Organized, and able to manage multiple tasks with appropriate priorities Assumes responsibility and ownership of work product and deliverables Ability to work effectively with other departments to ensure that service commitments are met Proven ability to work well under pressure Ability to implement efficiencies and productivity enhancements to the existing processes Ability to work in both a team environment and autonomously. A team player, while being

able to work independently with minimal supervision Demonstrate a high degree of integrity and confidentiality Able to support work either on day shift, weekend and / or on Malaysian public holidays. Strong background in MS applications, including MS Forms, Power Automate and Power BI is an advantage Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia #J-18808-Ljbffr