Overview
JLL Seksyen 10, Federal Territory of Kuala Lumpur, Malaysia
JLL Seksyen 10, Federal Territory of Kuala Lumpur, Malaysia
Responsibilities
- Lead team to manage day-to-day workplace services activities for the facility.
- Serve as the on-site key point of contact for key stakeholders and clients.
- Identify and propose changes to improve operational and experiential aspects.
- Oversee facility management and maintenance program.
- Conduct regular management and operations meetings with the client.
- Manage employee satisfaction, budget, and ad-hoc requests.
- Manage the Front Office operations on Monday to Friday from 8 : 30 am to 6 : 00 pm.
- Managing the FOH and meeting rooms, keeping them tidy, neat and professional looking.
- Repair and maintenance of office equipment.
- Oversee the daily operations and maintenance of the facility including kitchenware (e.g., microwave, coffee machines).
- Maintenance of overall office infrastructure (carpets, flooring, plants, etc.).
- Maintenance of IT server and NOVAC system.
- Maintenance of MEP equipment.
- Liaison with building management and other relevant vendors / service providers.
- Maintain vendor records and contract renewals.
- Oversee emergency plans, fire drills, and safety audits.
- Invoice tracking and monitoring.
- Prepare monthly report for expenses.
- Check the sound system, turn on the TV and projector.
- Check the printer, refill paper, and clean.
- Check stationery and refill stock as needed.
- Prepare stationery or other necessary items for events / workshops.
- Facility Operations : oversee daily facility operations, including maintenance, cleaning, and security services.
- Coordinate workspace setups, relocations, and reconfigurations.
- Manage meeting room bookings and audio-visual equipment.
- Ensure compliance with health and safety regulations.
- Coordinate office services (e.g., workspace setup, A / V, catering, reception).
Vendor Management
Coordinate with various service providers (e.g., cleaning, maintenance, catering).Monitor vendor performance and address any issues.Assist in contract management and invoice processing.Client Relations
Serve as the primary point of contact for client employees regarding facility-related matters.Respond promptly to requests, complaints, and inquiries.Maintain positive relationships with client stakeholders.Asset Management
Track and manage office equipment, furniture, and supplies.Coordinate repairs and replacements as needed.Assist in inventory management and procurement processes.Administrative Support
Maintain accurate records of facility-related activities and expenses.Prepare regular reports on facility operations and performance metrics.Assist in budget tracking and cost control measures.Project Support
Participate in facility improvement projects and initiatives.Assist in implementing new workplace strategies and technologies.Support sustainability and energy efficiency efforts.Emergency Preparedness
Assist in developing and maintaining emergency response plans.Participate in safety drills and training sessions.Qualifications
Bachelor's degree in Facility Management, Business Administration, or related field.Minimum 5 years' experience in facility management or related role.Strong organizational and time management skills.Excellent communication and interpersonal abilities.Proficiency in Microsoft Office Suite and facility management software.Knowledge of health and safety regulations and best practices.Experience with vendor management and contract administration.Customer service-oriented with a problem-solving mindset.Ability to work independently and as part of a team.Flexibility to adapt to changing priorities and work demands.Seniority level
AssociateEmployment type
Full-timeJob function
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