Domain Trainee-Customer Care-English&Mandarin

Position : Customer Care_ InvestigatorLocation : Malasia Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Job description We’re looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard our global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent English language skills to support our global operations teams. Key job responsibilities

• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
• Communicate via email and telephone with buyers, merchants, and other external and internal customers.
• Maintain site quality by enforcing Our Policy Guidelines.
• Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
• Participate in other special projects / assignments and Partner with appropriate business teams as necessary.
• Achieve weekly productivity and quality standards for investigations.
• Experienced in the internet space and capable of succeeding in a fast-paced team environment.
• Be prepared to be flexible with working hours and work Saturdays and / or Sundays. Basic qualifications
• Fluent English language skills and excellent interpersonal skills
• Excellent problem solving skills
• Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience
• Demonstrated ability to analyze problems logically
• Self-disciplined, diligent, proactive and detail oriented
• Strong organizational skills
• Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
• Ability to maintain high levels of confidentiality and data security standards
• Experience with Microsoft Office, including Outlook, Word, and Excel
• Passionate commitment to our emergence as the world's most customer-centric company Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up. Let’s build tomorrow together.