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Customer Service Officer, Jalan Kuning Dua Taman Pelangi Branch MY
CIMBJohor Bahru, Johor, Malaysia30+ hari lalu
Penerangan pekerjaanTo take accountability over Branch's compliance to the standard operation procedures and to ensure regulatory requirements are met towards achieving operational excellence To validate over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents To approve rates, cash and check deposits up to authorized amount To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff To supervise staff in ensuring service and compliance standards are met Job Identification 31319 Job Category Customer Support / Operations Posting Date 08 / 18 / 2025, 08 : 34 AM Apply Before 10 / 31 / 2025, 08 : 34 AM Job Schedule Full time Locations 75, Johor Bahru, Johor Darul Ta'zim, 80400, MY
Malaysia
Job Description
To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents.
To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.
To discharge duties instructed by ACSM / BM to serve business interests of the Bank.
Customer Relationship
- To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery
- To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints
Process & Compliance
Operational Authority
Job Info
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Customer Service Officer • Johor Bahru, Johor, Malaysia
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