Customer Success Associate - Korean language

Overview

Customer Success Associate - Korean language

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Position Summary

Customer Success Associate (CSA) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSA is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSA is responsible for customer health metrics and retention.

Key Requirements & Responsibilities

• Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones
• Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue
• Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics
• Participate in and potentially lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews

Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption

This is not an exhaustive list of duties. Responsibilities may be altered and / or added from time to time to meet business needs

Qualifications

Your Knowledge, Skills and Abilities

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications

Additional Information

Life at Assent

Wellness : We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits : It’s not all about the money – we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent : There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning : At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact and we will be happy to help.

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