Guest Service Officer - Reservations, Park Hyatt Kuala Lumpur

Park Hyatt Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Park Hyatt Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Summary

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Guest Service Officer - Reservations will assist the Team Leader - Reservations in providing excellent guest service, managing reservation processes, and contributing to the overall efficiency of the reservations department.

Organization- Park Hyatt Kuala Lumpur

Summary

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Guest Service Officer - Reservations will assist the Team Leader - Reservations in providing excellent guest service, managing reservation processes, and contributing to the overall efficiency of the reservations department.

Qualifications

• Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.
• Ideally with a university degree / diploma in Hospitality Management or any related field.
• Minimum of 1-2 years of experience in reservations or front office operations within luxury hotels is preferred. Fresh graduates are also welcome to apply.
• Proficient in hotel reservation systems, and Microsoft Office.
• Good interpersonal, communication, organisational and time management skills, with attention to detail and accuracy in handling reservations.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Hospitality

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