Team Lead (E-Commerce Industry) Cantonese

Overview

Team Lead (E-Commerce Industry) Cantonese – join to apply for the Team Lead (E-Commerce Industry) Cantonese role at Agensi Pekerjaan JobScoper Sdn. Bhd.

This range is provided by Agensi Pekerjaan JobScoper Sdn. Bhd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Responsibility

• Lead and manage a team of customer service representatives supporting e-commerce clients.
• Oversee daily operations to ensure adherence to service level agreements (SLAs), quality standards, and client expectations.
• Conduct coaching, training, and performance evaluations to enhance agent productivity and service delivery.
• Handle escalated customer issues and provide quick, effective resolutions to ensure customer satisfaction.
• Collaborate with cross-functional teams (quality, training, workforce management, and operations) to improve processes and service efficiency.
• Monitor team performance metrics such as average handling time (AHT), customer satisfaction (CSAT), first contact resolution (FCR), and order resolution timelines.

Job Requirements

Job Benefits

Seniority level

Employment type

Job function

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