Customer Service for Business Service Centre @ Cyberjaya

Overview

Who We Are : As Singapore’s longest established bank, we enable individuals and businesses to achieve their aspirations. We provide support, services, solutions, and career paths that meet their needs. Today, we are on a journey of transformation to become a future-ready learning organisation and Asia’s leading financial services partner for a sustainable future. Your opportunity starts here.

You will provide prompt after-sales support to our Singapore corporate customers, ranging from small and medium enterprises (SMEs) to large corporates, through our hotline channel, ensuring that their needs are addressed in an effective, timely and accurate manner.

As a Service Manager, You Will

• Handle inbound calls from our commercial service centre hotline, addressing enquiries pertaining to business account transactions.
• Provide technical support on the business internet banking.
• Support any digital initiative launches.

Who You Work With

Global Commercial Banking & Global Corporate Banking serve the full spectrum of customer segments, from small and medium enterprises to large corporations, government entities and financial institutions. We offer simple, convenient, innovative solutions that take care of everything—from cash management to trade finance. It’s about finding and growing opportunity for customers and for our people.

The Business Banking Commercial Service Centre (BBCSC) provides consistent post-sales support to our business customers, sustaining a high level of customer satisfaction by delivering high-quality service through well-received digital channels and touchpoints.

Requirements

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are cared for as much as the needs of our customers.

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