T&T Consultant / Senior Consultant - AMS - SAP ABAP / CPI / BTP - SEA

Deloitte Consulting SEAKuala Lumpur, Kuala Lumpur, Malaysia

23 jam yang lalu

Penerangan pekerjaan

Add expected salary to your profile for insights

Deloitte is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit & assurance, tax & legal, strategy, risk & transactions, technology & transformation and related services to select clients. These firms are members of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). Each DTTL member firm provides services in particular geographic areas and is subject to the laws and professional regulations of the particular country or countries in which it operates.

Responsibilities

You may be assigned as Level 2 or Level 3 AMS support between Business / Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected :

To collaborate with Functional team to render 2nd level or 3rd level AMS support by performing in‑depth production incident (simple to medium complexity) program troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract.

To collaborate with Functional team to deliver medium to complex level enhancements within the agreed timeframe and with quality.

To identify and perform problem management to reduce re‑occurring issues / incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time‑frames and with quality.

To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end‑to‑end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.

To maintain documentation according to firm standards, best practices, and standard operating procedures.

To fully comply with and adhere to all the standard AMS process & procedures that are developed.

To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client.

You may be assigned as part of project team member to implement the application. In this role, you are expected :

To support the project teams in delivery of our solution applications and in development of work products that address our clients' business needs and help achieve their strategic goals.

To support the project teams in developing presentation materials or documentation and in coordination of communications with the client.

You will work with diverse and talented project team members to solve problems, improve performance, and generate value for our clients across all industries.

You will uphold the firm's standards and ethos in working with fellow team members and in your interactions with the clients.

You will be tasked to lead and / or coach Analyst and Consultant level members.

You will support business development efforts by contributing directly to the preparation, development of proposals, presentations, and publications.

Requirements

Higher Diploma or Bachelor degree in any relevant discipline.

A detailed and hands‑on developer with 5-8 years relevant experience developing programs in SAP S / 4HANA or SAP ECC as a support team member or an implementation team member of SAP ABAP team.

Experienced in PI PO or CPI or BTP.

Technical proficiency including systems development experience, strong troubleshooting and problem‑solving skills, and issue management in a multi‑platform environment.

Have experience in delivering solutions on cloud or on‑premise platforms.

Good knowledge of integration with other related modules / sub‑modules to ensure ability to understand end‑to‑end business process and work independently to derive test data / scenarios and perform testing.

Have experience working on traditional waterfall and / or Agile delivery approach.

Certifications in any of the above applications and / or certified in ITIL or Project Management (e.g. PMP, PRINCE or Agile) or DevOps is an added advantage.

Having at least 3 years of experience leading a team is an added advantage.

Good command of English Language. Ability to speak and / or write other languages will be an added advantage (e.g., Mandarin, Bahasa Malaysia / Indonesia, Thai, Vietnamese, Korean, Japanese, etc.).

Ability to lead and / or facilitate discussions, engage stakeholders and drive positive outcomes.

Pro‑active, resourceful, able to rally members to collaborate and deliver tasks assigned in a timely manner.

Flexibility to take on new solutions / applications where applicable and ensure successful integration and support for the business.

Willing to work based on clients' business workdays and office hours and on rotation basis to support any critical or high request after client's business office hours.

Ability to travel if required, i.e. to be placed at Client's site for the project.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

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