Senior Field Services Engineer (Malaysia)

The company is a global leader in automated test solutions and engineering services, supporting communications and electronics manufacturers worldwide. Its mission is to help clients accelerate product development, improve quality, and drive innovation.

Headquartered in North America, the company operates in Europe, the United States, Mexico, and Asia, providing end-to-end support for global production sites. Its customers are leading international technology companies and OEMs, with whom it collaborates on the design, integration, and optimization of advanced test systems.

Position Summary

The Senior Field Service Engineer (FSE) will serve as a local technical expert supporting deployed projects and end users. The role involves both hardware and software system debugging for automated equipment, ensuring smooth installation, validation, maintenance, and optimization of production systems.

Key Responsibilities

Perform equipment installation and system bring-up

Validate and qualify automated equipment

Conduct end-user training sessions

Provide maintenance and troubleshooting support

Perform root cause analysis and implement corrective actions

Repair and upgrade equipment software and hardware as required

Collaborate with design engineers for continuous improvement and optimization

Prepare and maintain technical documentation and reports

Qualifications & Experience

Bachelors degree or above in Electrical Engineering, Automation, Mechatronics, or related fields

5+ years of hands-on experience in PLC development and non-standard automation systems

Strong understanding of PLC- and computer-controlled production equipment with complex processes

Advanced knowledge of :

Calibration procedures for precision assembly machines with vision-guided motion

Machine vision systems (debugging, calibration, configuration)

Motion systems (motor tuning, repeatability, stability checks)

Six-axis robot setup and configuration

Experience using and configuring :

LabVIEW applications

Beckhoff PLC IO and Motion applications

Fluent in English (both spoken and written)

Prior experience working in a manufacturing or automation environment

Willingness to travel up to 80% domestically and internationally

Core Competencies & Skills

Logical thinker with strong problem-solving ability

Adaptable to a fast-paced, project-driven environment

Excellent communication, negotiation, and relationship-building skills

High learning agility and passion for engineering innovation

Strong presentation and conceptualization skills

Active listening and team collaboration mindset

Behavioural Competencies

Aligned with company values

Proactive and challenge-oriented

Continuous learner with growth mindset

Passionate about engineering excellence

Whats in It for You

A dynamic, multinational high-tech work environment

Opportunities for professional development and technical training

Competitive salary package with comprehensive benefits

Inclusive, fair, and supportive company culture

Team-oriented environment with a passion for technology