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Customer Service Representative

Customer Service Representative

Maxim E-hailing ServiceSeremban, Negeri Sembilan, Malaysia
1 hari lalu
Penerangan pekerjaan

Maxim E-hailing is one of the leading players in the fast-growing ride-hailing industry. Our mission is to provide our customers with convenient, reliable and safe transportation solutions. Through our innovative technology and commitment to excellence, we are changing the way people travel throughout Malaysia.

Ideal Candidate

  • Strong command of the English language
  • Result-oriented team player with highly developed communication and problem‑solving skills
  • Tech‑savvy and familiar with MS Office and Google Workspace

Responsibilities

  • Provide support to users of our service in solving problems related to orders, processing their feedback and requests efficiently and in a short time, through chat, outgoing calls and personal interaction in the office.
  • Provide daily consultations to service drivers on the online registration and EVP‑licensing process, mobile app functionality, terms of cooperation with the brand, vehicle branding terms, and other work issues.
  • Conduct regular outdoor promotional activities and support affiliate marketing processes to increase brand awareness and expand our presence in the city.
  • Constantly monitor the system for violations of service rules and promptly report such cases to the responsible team to minimise the likelihood of similar problems occurring in the future and protect the interests of our customers and drivers.
  • Constantly stay in touch with users of the service and offer new terms of use and various promotions through outgoing calls.

    • Working Conditions & Benefits

  • Online training course for beginners.
  • Stable remuneration per month (on hands) + salary increase on a permanent basis, which depends on the growth of the branch's indicators and your personal performance.
  • On-site from a well equipped office (5‑day working week, 9am - 6pm).
  • Possible career advancement : based on the results of your work, the company will be happy to identify areas for your growth, expand your functionality or offer a new position in another region of Malaysia.

    • Application Questions

  • Which of the following statements best describes your right to work in Malaysia?
  • What's your expected monthly basic salary?
  • How many years’ experience do you have as a customer services representative?
  • How would you rate your English language skills?
  • How much notice are you required to give your current employer?
  • Are you willing to undergo a pre‑employment background check?

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    Buat amaran kerja untuk carian ini

    Customer Service Representative • Seremban, Negeri Sembilan, Malaysia