HR Operations Manager

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The Manager, People Operations & Support is responsible for driving the delivery of efficient, compliant, and employee‑centric HR operations. This role oversees day‑to‑day HR processes, systems, and data management ensuring accuracy, compliance, and continuous improvement in HR service delivery. The incumbent will partner closely with HRBPs, Talent Acquisition and other internal stakeholders to enhance the employee experience and operational excellence across the employment lifecycle and service delivery.

Responsibilities

• Manage and execute end‑to‑end HR operational processes including onboarding, employee data management, movements, and offboarding.
• Oversee HR documentation and record‑keeping in accordance with company policies and statutory requirements.
• Ensure timely processing and verification of HR transactions such as employment letters, changes in compensation, and benefits administration.
• Partner with Finance to ensure accuracy and timely payroll input and reconciliation.
• Maintain HR systems ensuring data integrity and timely updates.
• Drive process standardization, automation, and continuous improvement initiatives to enhance efficiency and employee satisfaction.
• Serve as the point of contact for employee queries related to HR policies, benefits, and processes, ensuring timely and empathetic resolution.
• Partner with internal stakeholders to ensure smooth delivery of employee lifecycle events (e.g., transfers, exits).
• Contribute to HR communications, FAQs, and knowledge base development to promote self‑service and awareness.
• Ensure HR operations comply with employment laws, data protection, and internal controls.
• Prepare HR metrics, dashboards, and compliance reports to support audits and business decision‑making.
• Support internal and external audits with accurate documentation and timely responses.
• Lead or support cross‑functional projects in HR operations, digitalization, or service improvement.
• Identify opportunities to improve operational effectiveness and employee experience through feedback and data insights.
• Support change management and training efforts for new HR processes or systems.

Job Requirements

Key Competencies

Technical

Behavioral

Please be informed that only shortlisted candidates will be notified. Kindly contact Ms. Jamie via WhatsApp at 012‑ or via email at if you need further information.

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