Senior Specialist, Business Analyst

Responsibilities

• Gather and analyze business requirements from internal stakeholders (product, operations, compliance, tech) and external partners (merchants, vendors, PayNet).
• Document current payment flows and design future‑state processes, focusing on customer experience, efficiency, compliance, etc.
• Collaborate with Product, Technology, Operations stakeholders to develop user stories, acceptance criteria, wireframes and conduct backlog grooming.
• Conduct gap analysis and process mapping to optimize onboarding, transaction flows, and reconciliation for RHB Pay.
• Translate merchant and payer needs into actionable product or system requirements.
• Support UAT planning, testing, and business signoffs, ensuring smooth implementation of payment gateway modules and enhancements.
• Provide inputs on regulatory and risk considerations, especially in relation to merchant onboarding, fraud, BNM guidelines, and PayNet operational procedures.
• Assist in preparing presentations and documentation for internal approvals (TOM, onboarding flows, pricing, governance).
• Help prepare training material and conduct knowledge transfer sessions to Implementation, Operations and Sales teams.

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