Community Associate (Operations)

Community Associate (Operations)

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Company Overview

WORQ is a flexible‑office and community company operating coworking spaces, a community app, and enterprise solutions. Backed by venture capital, WORQ serves over 280 companies and continues to grow across the real estate and community spaces in Malaysia.

Overview

As a Community Associate, you’ll shape the WORQ experience by balancing operational excellence with community engagement. You’ll be hands‑on in daily front‑desk and facility matters while leading initiatives that connect members, drive satisfaction, and strengthen our coworking culture.

Key Responsibilities

• Oversee member and guest experience at the outlet, ensuring first impressions and daily service quality.
• Guide and support Community Associates to maintain consistent service standards.
• Anticipate member needs, resolve issues efficiently, and uphold WORQ’s hospitality culture.
• Conduct workspace tours and support the sales team with leads and inquiries.
• Maintain workspace readiness, cleanliness, and functionality.
• Coordinate with vendors and building management on maintenance and service quality.
• Ensure compliance with health, safety, and operational SOPs.
• Manage reporting on operational performance, occupancy, and member feedback.
• Plan and execute member onboarding, engagement activities, networking sessions, and internal events.
• Build meaningful connections with members to understand their goals and challenges.
• Collaborate with marketing to promote events and partnerships.
• Gather and act on member feedback to improve satisfaction and retention.
• Work closely with outlet teammates to ensure daily operations flow smoothly.
• Contribute ideas and leadership to enhance outlet performance and member loyalty.
• Support cross‑department initiatives and community growth projects.
• Assist with general ad‑hoc tasks as required.

Qualifications

Benefits & Opportunities

Apply now to join WORQ and help make people prosper by working together.

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