Overview
At BJAK, we’re building Southeast Asia’s leading digital financial platform at speed. Our mission is to simplify access to insurance and financial services for millions. As the Head, Operations & Strategy , you’ll work directly with the founder to turn strategy into execution and execution into measurable results.
This is not a coordinator position. As Head, Operations & Strategy , you’ll drive clarity, alignment, and operational excellence across departments, ensuring the company moves fast and scales efficiently.
Why This Role Matters
- Turn the CEO’s vision into clear operational priorities.
- Drive company-wide execution and accountability.
- Oversee and optimize operations across multiple departments.
- Identify bottlenecks, solve problems, and implement scalable systems.
- Ensure every initiative moves the company closer to its goals.
Key Responsibilities
Strategic Planning & Execution
Work with the CEO to define and track strategic goals, OKRs, and company initiatives.Convert strategic plans into actionable operational roadmaps.Identify process gaps, eliminate inefficiencies, and scale high-impact initiatives.Ensure timely alignment and delivery across departments.Operational Management
Oversee daily operations to ensure productivity and compliance.Manage timelines, reporting, collections, and invoice issuance.Establish standard operating procedures and monitor performance.Drive execution discipline and consistency across teams.Financial & Resource Management
Oversee billing, collections, and operational cost management.Ensure timely and accurate documentation of financial activities.Collaborate with Finance to manage budgets and optimize spending.Provide regular performance and progress updates to senior management.Executive Enablement
Prepare data, analysis, and recommendations for executive decision-making.Prioritize and manage the CEO’s operational agenda and communication.Draft professional materials for internal teams, partners, and board members.Cross-Functional Leadership
Lead and structure leadership meetings, off-sites, and project reviews.Work closely with department heads to resolve issues and maintain progress.Strengthen collaboration between Finance, HR, Marketing, Operations, and Medical Affairs.Reporting & Analysis
Track and report operational performance metrics.Identify trends, issues, and opportunities for improvement.Conduct client and stakeholder feedback sessions to enhance service quality.Project Ownership
Lead strategic, cross-functional projects from start to completion.Build and implement operational systems that support scaling.Ensure projects are delivered on time and produce measurable outcomes.You Will Thrive Here If You…
Own your work and move fast to make things happen.Stay adaptable when things change because they will.Communicate clearly and stay calm when things get intense.Think like a founder : proactive, hands-on, and focused on results.Don’t watch the clock, you care about getting it done right.What You Bring
5+ years in consulting, business operations, or strategy (startup or high-growth preferred).Proven ability to lead complex, cross-departmental initiatives.Strong analytical, problem-solving, and communication skills.Experience working directly with senior executives.Deep understanding of operations, finance, and execution strategy.Sound judgment, discretion, and reliability in high-stakes work.Bonus : Experience in fintech, digital platforms, or founder-led companies.Why Join Us
Competitive, performance-based compensation.Direct involvement in company strategy and execution.Opportunity to shape high-impact, cross-functional initiatives.Career progression toward GM, COO, or other senior roles.A culture built on speed, ownership, and accountability.Flat structure — no politics, just results.If you’re ready to lead from behind the scenes and drive real impact, join us at BJAK.
Unlock job insights
Salary match
Your application will include the following questions :
Which of the following statements best describes your right to work in Malaysia?What is your expected monthly basic salary?Which of the following types of qualifications do you have?How many years’ experience do you have as a Head of Operations?Bjak is a technology company focused on making insurance easy, fun and more rewarding for everyone. Here at Bjak, we are dedicated in creating shared and open ecosystem giving everyone equal opportunity, accessibility and security. Bjak is led and backed by some of the most prominent executives and enterprises in Asia.
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