Customer Service Representative

To deliver exceptional customer service support to New Zealand-based customers by handling enquiries, processing orders, resolving issues, and maintaining a high standard of communication and professionalism. This role will act as the first point of contact for customers and play a crucial role in representing our brand.

Key Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner if necessary.
• Process orders, quotes, returns, and warranty claims accurately using internal systems.
• Coordinate with internal departments (Sales, Production, Logistics) to ensure customer requirements are met.
• Resolve complaints and issues promptly, escalating where required.
• Maintain up-to-date knowledge of products, promotions, and company policies.
• Accurately record all customer interactions in the CRM system.
• Support continuous improvement by identifying and reporting process issues or inefficiencies.

Required Skills and Experience

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