Boutique Manager
BlancpainKuala Lumpur, Kuala Lumpur, Malaysia13 jam yang lalu
Penerangan pekerjaanExceed boutique sales targets in accordance with the brand’s retail strategy while ensuring full compliance. Attract and convert prospective prospects into boutique clients, designing and implementing tailored programs. Foster lasting relationships and cultivate loyalty with clients by delivering exceptional service. Identify growth opportunities and propose clienteling strategies through effective use of the CRM system. Ensure the boutique is well‑maintained, including cleanliness, visually appealing displays, and adherence to Visual Merchandising guidelines. Comply with Group and Brand procedures as outlined in the Retail Manual, identifying operational challenges and proposing solutions. Safeguard the security and proper maintenance of the timepiece stock. Manage and prepare the monthly duty roster, monitor attendance, and verify overtime submissions. Coordinate stock takes, ensure accurate inventory reconciliation, and submit reports on time. Consolidate and submit sales and operational reports, tracking key performance metrics and highlighting variances. Maintain accurate records of staff attendance, leave, and operational documents, ensuring compliance with company policies. Minimum 7 years of experience in luxury retail, with at least 2 years in a managerial role. Proven track record in achieving and exceeding sales targets in a competitive environment. Strong business acumen, analytical skills, and results‑oriented mindset. Strong understanding of the luxury consumer mindset and ultra‑high‑net‑worth customer behaviour. Collaborative approach with a "can‑do" attitude. Intellectual curiosity and passion for learning and keeping updated on industry trends. Exceptional communication and presentation skills in English (additional language is a plus). Passion for luxury watches, craftsmanship, and brand heritage. Comfortable using Excel, Word, and SAP for operational and reporting tasks.
Boutique Manager
Company : Blancpain
Location : Lorong Kuda, 50088 Kuala Lumpur, Malaysia
Employment Type : Full-time
About the Role
The Boutique Manager is responsible for driving the sustained growth and overall performance of the boutique, with full accountability for its daily operations, team leadership, and business results. Acting with an entrepreneurial mindset, the Boutique Manager identifies new business opportunities, maximizes sales, and elevates the client experience.
What You'll Be Doing
Team Leadership
- Provide clear leadership to the Boutique team by effectively communicating objectives, responsibilities, outcomes, brand standards, and operational procedures.
- Coach each team member to achieve both individual and collective goals through regular team meetings, OJT, performance appraisals, and consistent feedback.
- Oversee staff appearance and conduct to ensure compliance with company policies and boutique standards.
Sales and Business Development
Boutique Operations
Administration & Reporting
Qualifications
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