Quality Assurance Lead

Direct message the job poster from Risewave Consulting, Inc.

Talent Research Consultant | Specializing in Southeast Asia Talent Market

Key Responsibilities

• Conduct comprehensive onboarding sessions for new annotators, ensuring a strong understanding of tools, workflows, and rubrics.
• Design, update, and deliver training materials, SOPs, and reference guides aligned with evolving project needs.
• Lead refresher and calibration sessions to address performance gaps and incorporate rubric updates.
• Develop assessment tests and evaluation forms to measure annotator readiness prior to production deployment.
• Review performance reports with QA and PM teams regularly to identify training and skill development needs.
• Coach underperforming annotators through one‑on‑one mentoring and targeted improvement plans.
• Track learning progress, document outcomes, and maintain accurate training compliance records.
• Partner with QA teams to analyze recurring error patterns and implement effective training solutions.
• Ensure annotators consistently meet performance KPIs (Accuracy ≥90%, Consistency ≥95%, Rejection Rate ≤10%).
• Participate in guideline calibration and contribute to improving annotation clarity and usability.
• Drive continuous improvement initiatives through innovative and visual learning approaches.
• Act as the communication bridge between Project Management, Quality Assurance, and Operations.
• Support new project rollouts by developing and implementing trainer‑led readiness programs.

Qualifications

Required :

Preferred :

Seniority level

Entry level

Employment type

Full‑time

Job function

Training and Information Technology

Industries

IT Services and IT Consulting, Data Infrastructure and Analytics, and IT System Data Services

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