Application Support Manager / Team Lead Technical & Operations • Malaysia, Kuala Lumpur
Cartrack Holdings LimitedKuala Lumpur, Kuala Lumpur, Malaysia13 jam yang lalu
Penerangan pekerjaanProactively monitor the health, connectivity, and performance of all IoT sensors and systems. Identify exceptional cases, anomalies, or potential failures and initiate appropriate repair or maintenance processes. Recommend enhancements to improve IoT system reliability, scalability, and performance. Act as a key point of contact for critical issues requiring coordination between technical, engineering, and management teams. Establish and maintain an escalation matrix to ensure structured communication and accountability. Analyze customer feedback, support data, and industry trends to identify opportunities for product and service improvements. Provide detailed technical insights and feedback to assist in new product feasibility and development initiatives. Bachelor's degree in engineering with strong electronics / technical experiences. Minimum of 5 years' experience in the role and experience in managing and grow a team. Experience in System Integrator (SI) industry or familiar with SaaS platform is an added advantage. Proven track record in incident and troubleshooting management. Good leadership and people management skills and ability to work under pressure. Excellent communication and interpersonal skills. Hands-on and a can-do attitude. Technically independent with good initiative. Strong analytical and problem-solving skills with an out-of-box approach in providing solutions. Transport Allowance RM500 Unlimited Medical Outpatient Benefit - Clinical Insurances Coverage Start with 15 days AL Flexible Benefit Performance Bonus (Yearly)
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Manager / Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Job Responsibilities :
Support Operations & Performance
- Monitor and ensure departmental productivity and service level objectives are achieved.
- Oversee day-to-day operations within the support team, ensuring efficient case handling and timely resolution of all technical issues.
- Conduct regular OTRS (Open-Ticket Request System) reviews to assess ticket handling quality, response times, and escalation effectiveness.
IoT System & Product Monitoring
Customer Support & Escalation Management
Manage and oversee the escalation process for customer support issues to ensure prompt resolution and customer satisfaction.
Continuous Improvement & Product Development Support
Job Requirements :
Employee Benefit
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Technical Support • Kuala Lumpur, Kuala Lumpur, Malaysia
Pekerjaan berkaitan
%20Sdn%20Bhd)
)
- Dinaikkan pangkat
- Baharu!
General Manager
YQNKlang City, Selangor, Malaysia YQNLINK is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, cus...Tunjukkan lagiKemas kini terakhir: 13 jam yang lalu
- Dinaikkan pangkat
- Baharu!
Solutions Architect
MindteckKuala Selangor, Kuala Selangor, Malaysia Mindteck is a global engineering and technology solutions company helping clients compete, innovate, and advance along the digital continuum.
With expertise in Embedded Systems, Enterprise Applicati...Tunjukkan lagiKemas kini terakhir: 15 jam yang lalu
- Dinaikkan pangkat
- Baharu!
Senior Sales Engineer
SophosSeremban, Negeri Sembilan, Malaysia Sophos is a global leader and innovator of advanced security solutions designed to defeat cyberattacks.The company acquired Secureworks in February 2025, creating the largest pure‑play Managed Dete...Tunjukkan lagiKemas kini terakhir: 15 jam yang lalu
- Dinaikkan pangkat
Director of Finance Strategy, Trilogy (Remote) - $400,000 / year USD
TrilogyKuala Selangor, Kuala Selangor, Malaysia Director of Finance Strategy, Trilogy (Remote) - $400,000 / year USD.Apply for the Director of Finance Strategy, Trilogy (Remote) role at Trilogy.
Compensation is $200 / hour ($400k / year) with weekly pa...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Application Maintenance Support
Sperton Global ASKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia You will be involved extensively and be responsible for the end-to-end software development lifecycle and support for all work transitioned from the Group (which could be projects, quarterly change...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Application Maintenance / Production Support(Core Banking)L3-for a Leading Bank in Kuala Lumpur, Malaysia
Sperton Global ASKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Application Maintenance / Production Support (L3)- Core Banking.We work closely together to harness the power of technology to support our physical and digital banking services and operations.This in...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Application Maintenance / Production Support(Core Banking) L3-for a Leading Bank in Kuala Lumpur, Malaysia
Sperton Global ASKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Application Maintenance / Production Support (L3)- Core Banking.We work closely together to harness the power of technology to support our physical and digital banking services and operations.This in...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Hiring for L2 Enterprise Application Support Team Lead(BluePrism), GIPS for Malaysia Location
Sperton Global ASSubang Jaya, Selangor, Malaysia Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space.
Adopt standard Incident Management workflow and pr...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Utilities Engineer
LonzaTanjung Sepat, Selangor, Malaysia Today, Lonza is a global leader in life sciences operating across five continents.While we work in science, there’s no magic formula to how we do it.
Our greatest scientific solution is dedicated in...Tunjukkan lagiKemas kini terakhir: 14 hari yang lalu
- Dinaikkan pangkat
- Baharu!
QA Engineer / Senior Engineer / Asst Manager QA
Wistron Technology (Malaysia) Sdn BhdKlang City, Selangor, Malaysia Add expected salary to your profile for insights.Candidate must willing to work in Port Klang Selangor.Compilation of quality control information and drives for quality improvement.Prepare and perf...Tunjukkan lagiKemas kini terakhir: 13 jam yang lalu
- Dinaikkan pangkat
Hiring for L2 Enterprise Application Support Team Lead (BluePrism), GIPS for Malaysia Location
Sperton Global ASSubang Jaya, Selangor, Malaysia Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space.
Adopt standard Incident Management workflow and pr...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Data Partner - Business Writer (Thai)
TELUS Digital AI Data SolutionsKuala Selangor, Kuala Selangor, Malaysia Are you ready to use your domain knowledge to advance AI? Join us as a.We are seeking a highly knowledgeable Subject Matter Expert to design advanced, domain‑specific questions and solutions.The ro...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
- Baharu!
Application Team Manager
Experian Asia PacificCyberjaya, Selangor, Malaysia Experian is a global data and technology company, powering opportunities for people and businesses around the world.We help to redefine lending practices, uncover and prevent fraud, simplify health...Tunjukkan lagiKemas kini terakhir: 15 jam yang lalu
- Dinaikkan pangkat
- Baharu!
IT Support Helpdesk Administrator Technical & Operations • Malaysia, Kuala Lumpur
Cartrack Holdings LimitedKuala Lumpur, Kuala Lumpur, Malaysia We’re a world-leading smart mobility SaaS tech company with over 2.Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our product...Tunjukkan lagiKemas kini terakhir: 15 jam yang lalu
- Dinaikkan pangkat
- Baharu!
Group General Manager
WIDE TROPISM TRADING SDN. BHD. (Love Earth Organic)Selayang Municipal Council, Selangor, Malaysia The Group General Manager (GM) is responsible for overseeing all business operations and driving the company’s strategic and financial performance across management and operations teams.This role a...Tunjukkan lagiKemas kini terakhir: 13 jam yang lalu
- Dinaikkan pangkat
Treasury Manager
onsemiSeremban, Negeri Sembilan, Malaysia APAC Treasury Manager (Future Leadership Role) will be the first APAC direct Treasury hire, responsible for establishing a regional treasury presence and supporting global treasury initiatives.This...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Machine Learning Engineer
Second TalentKuala Selangor, Kuala Selangor, Malaysia Member of Technical Staff - Environments (ML).As an Environment Engineer (ML), you will build on top of our core platform to create the simulation environments in which frontier coding agents learn...Tunjukkan lagiKemas kini terakhir: 15 jam yang lalu
- Dinaikkan pangkat
- Baharu!
Continuous Improvement Lead
GutorKuala Lumpur, Kuala Lumpur, Malaysia Gutor is a leading international manufacturer of UPS systems for industrial applications.With over 75 years of experience, the company serves demanding sectors such as oil & gas, petrochemical, che...Tunjukkan lagiKemas kini terakhir: 15 jam yang lalu