Customer Service Representative

Summary : We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. The Customer Service Representative acts as a liaison between our clients and our network of vendors by managing all our clients’ repair and maintenance needs within our technology platform. This role primarily communicates with clients and vendors via phone and electronic means to ensure that all maintenance services are completed effectively and efficiently.

Key Responsibilities :

• Develop and maintain positive client relations required to ensure superior client satisfaction.
• Receive and handle customer calls and email requests for services.
• Manage real-time inquiries while keeping track of and responding to commitments.
• Escalate all disputes or unsatisfied service confirmations in a timely manner.
• Remain on the queue and address all requests and customer questions.
• Maintain open communication with affiliates in a manner that adheres to all contracts and agreed-upon Scope of Work throughout the duration of the relationship.
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person.
• Enter information into our database and ensure consistency and accuracy.
• Shift flexibility may be required, 24x7, for the hours of operation.
• Foster a positive team environment.
• Ensure confidentiality and accuracy of internal and external data.
• Perform ad-hoc projects and other duties as assigned.

Qualifications :

Other Requirements :

Note : This job description is intended to convey information essential to understanding the scope of the role. Specific duties may vary based on the organization's needs and the candidate's expertise.

Your application will include the following questions :

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