Guest Service Agent / Front Office Supervisor

Assistant Front Office Manager at Macalister Mansion, A Member of Design Hotels

Company Description

Macalister Mansion, a sophisticated destination in Georgetown, pays homage to Penang's rich colonial past through its inspiration from Sir Norman Macalister, the British Governor of Penang from 1808 to 1810. The boutique hotel offers resplendent rooms, fabulous facilities, and a wide range of food and drinks. As the first member of Design Hotels in Malaysia, it redefines modern luxury retreats with personalized service and gourmet experiences.

Role Description

This is a full-time on-site role for a Guest Service Agent / Front Office Supervisor at Macalister Mansion. The role involves overseeing day-to-day front office operations, ensuring exceptional guest service, managing reservations and check-ins, handling guest inquiries, and supervising front office staff to maintain high standards of hospitality.

Working by Shift Hours (7am - 4pm, 2pm - 11pm, 10pm - 7am)

Qualifications

• Excellent customer service and communication skills
• Experience in front office operations and guest services
• Knowledge of reservation systems and check-in procedures
• Ability to multitask, prioritize, and problem-solve effectively
• Proficiency in MS Office and reservation software
• Attention to detail and organizational skills
• Previous experience in a similar role in the hospitality industry

Please send resume to

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