Customer Care Specialist (Remote)
De Wit Immigration LawSepang, Selangor, Malaysia28 hari lalu
Penerangan pekerjaanAct as the first point of contact for prospective and current clients, providing a welcoming and professional experience. Manage incoming calls, emails, and inquiries, ensuring timely and accurate responses. Coordinate attorney consultations, client meetings, and internal appointments. Gather detailed information from prospective clients about their immigration needs. Conduct preliminary eligibility assessments using firm-provided tools and guidelines. Clearly communicate the firm’s services, processes, and value to prospective clients. Prepare and send representation agreements and follow up on unsigned agreements. Track and manage follow-ups to ensure leads move smoothly through the sales pipeline. Maintain accurate, up-to-date information in the CRM system for leads and clients. Monitor the sales pipeline, manage reminders, and ensure timely follow-up on all prospects. Collaborate with attorneys and the managing attorney to support business development initiatives. Prepare and send invoices to new and existing clients. Assist clients with billing inquiries and payment-related issues. Coordinate with internal team members to resolve billing discrepancies quickly and professionally. Support marketing initiatives, such as client outreach campaigns, event coordination, and referral partner communications. Assist with tracking and reporting on marketing metrics and pipeline performance. Fluent in English and Spanish (spoken and written). Strong interpersonal and communication skills, with a focus on customer service. Organized and detail-oriented, with excellent time-management skills. Comfort with technology, including CRMs and scheduling tools. Prior experience in customer service, sales, or intake roles strongly preferred. Bachelor’s or associate’s degree helpful but not required. Competitive compensation. Opportunities for professional growth and development. Collaborative, supportive team environment.
About the Role
We are seeking a proactive and people-oriented Intake and Customer Care Specialist to manage our client experience from the very first interaction. This role combines client intake, sales support, and customer service, ensuring prospective and current clients receive excellent care while our attorneys focus on delivering exceptional legal work.
Your responsibilities will focus on reception and scheduling, intake and sales, pipeline management, and supporting internal marketing and growth initiatives. You will also assist clients with billing-related questions and support smooth internal operations.
This is a remote, nearshore position, limited to candidates located in Latin America, with a strong preference for Central America.
About Our Firm
We are a Miami-based business immigration law firm with an excellent reputation and a focus on business immigration and federal immigration litigation.
Our hybrid team includes members in Miami, Latin America, and Europe.
Our values :
- Quality over quantity : we are a low-volume firm providing exceptional client service.
- Impeccable work : we aim to raise the bar for quality practice in business immigration law.
- Innovation-driven : we leverage technology to streamline processes and enhance client experience.
- Ownership and results : we empower our team to grow through initiative and accountability.
Key Responsibilities
Reception & Scheduling
Client Intake & Sales
Sales Support & CRM Management
Billing & Client Support
Internal Marketing & Growth Support
Qualifications
Benefits
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Specialist • Sepang, Selangor, Malaysia
Pekerjaan yang berkaitan
![Remote Service Engineer / Technical Specialist(Mandarin / Cantonese) (Global Customer Care (GCC) Pr[...]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=Hitachi%20Vantara)
- Dinaikkan pangkat
Customer Engagement Specialist
BusinesslistKuala Lumpur, Kuala Lumpur, Malaysia Qualify and prioritise leads based on their urgency and reliability.Engage over the phone with prospects and customers to qualify their need(s) and investigate potential broader business opportunit...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
iTero Customer Success Specialist
Align Technology, Inc.Kuala Lumpur, Kuala Lumpur, Malaysia Tero Customer Success Specialist.The iTero Customer Success Specialist is a combined role of iTero Technical Support and Customer Support Representative.
It is designed to provide comprehensive assi...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Candidate Care Specialist
Prometric Ireland LimitedKuala Lumpur, Kuala Lumpur, Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Posted Thursday 23 January 2025 at 16 : 00 | Expires Friday 14 February 2025 at 15 : 59.
The role of a Candidate Care Specialist supporting the ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Care Analyst I - (Global Business Services)
Kimberly-ClarkPetaling Jaya, Selangor, Malaysia Customer Care Analyst I - (Global Business Services).Customer Care Analyst I - (Global Business Services).You’re not the person who will settle for just any role.
Because we’re out to create Better ...Tunjukkan lagiKemas kini terakhir: 28 hari yang lalu
- Dinaikkan pangkat
Customer Care Analyst I - (Global Business Services)
Kimberly ClarkPetaling Jaya, Selangor, Malaysia Customer Care Analyst I - (Global Business Services).You’re not the person who will settle for just any role.Because we’re out to create Better Care for a Better World, and that takes a certain kin...Tunjukkan lagiKemas kini terakhir: 28 hari yang lalu
- Dinaikkan pangkat
Customer Care Specialist (Remote)
De Wit Immigration LawPasir Panjang, Negeri Sembilan, Malaysia We are seeking a proactive and people-oriented Intake and Customer Care Specialist to manage our client experience from the very first interaction.
This role combines client intake, sales support, a...Tunjukkan lagiKemas kini terakhir: 28 hari yang lalu
- Dinaikkan pangkat
Air Logistics Customer Care Specialist
Kuehne+NagelShah Alam, Selangor, Malaysia Air Logistics Customer Care Specialist.When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move ...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
- Dinaikkan pangkat
Customer Care, Consultant
AIA MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia Customer Care, Consultant – AIA Malaysia.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Responsible for the internal process and project management, conducting deep dives on BNM findings...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Customer Care, Consultant
AIA Hong KongKuala Lumpur, Kuala Lumpur, Malaysia We don’t simply believe in being ‘The Best’.We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' -...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
- Dinaikkan pangkat
Customer Engagement Specialist
CochlearKuala Lumpur, Kuala Lumpur, Malaysia Cochlear's mission is to help people hear and be heard.As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experien...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Technical Customer Service Specialist (Onboarding)
TDCXKuala Lumpur, Kuala Lumpur, Malaysia Technical Customer Service Specialist (Onboarding).Review basic application and version information (open capabilities, minis, minigames) including app name, icon and descriptions.Conduct complianc...Tunjukkan lagiKemas kini terakhir: 1 jam yang lalu
- Dinaikkan pangkat
Remote Service Engineer / Technical Specialist(Mandarin / Cantonese) (Global Customer Care (GCC) Pr[...]
Hitachi VantaraSeremban, Negeri Sembilan, Malaysia Job Title : Remote Service Engineer(Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch).The role must accept working in rotation shifts (including night shift).We’re Hitac...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Customer Care Representative (MY)
StoreHub Sdn Bhd, OneStoreHub Pte LtdKuala Lumpur, Kuala Lumpur, Malaysia Are you driven, results-oriented and a team player?.With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful busin...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Experience Specialist (Remote)
qlubShah Alam, Shah Alam, Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Customer Experience Specialist (Remote).
Qlub is revolutionizing the dining experience with ultra-fast...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
- Dinaikkan pangkat
Manager, Customer Care
Align TechnologyKuala Lumpur, Kuala Lumpur, Malaysia About Align : Align Technology is a publicly traded medical device company transforming smiles and changing lives.We develop innovative technology for Invisalign, iTero, and related services.We valu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Care, Consultant
AIA Hong Kong and MacauKuala Lumpur, Kuala Lumpur, Malaysia Customer Care, Consultant page is loaded## Customer Care, Consultantlocations : Kuala Lumpur, MY-AIA Malaysiatime type : Full timeposted on : Posted Todayjob requisition id : JR-61721 • •FIND YOU...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
- Dinaikkan pangkat
Customer Care Specialist – Complaints Handling (Banking)
TPPetaling Jaya, Selangor, Malaysia Customer Care Specialist – Complaints Handling (Banking).We are looking for a detail-oriented and empathetic.You will act as the key representative of the Bank in ensuring customer satisfaction, pr...Tunjukkan lagiKemas kini terakhir: 15 hari yang lalu
- Dinaikkan pangkat
iTero Customer Success Specialist
Align TechnologyKuala Lumpur, Kuala Lumpur, Malaysia Align Technology Solaris Mont\' Kiara, Federal Territory of Kuala Lumpur, Malaysia.The iTero Customer Success Specialist is a combined role of iTero Technical Support and Customer Support Represent...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu