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Account Relationship Executive (Merchant Servicing)

Account Relationship Executive (Merchant Servicing)

senangPay—A DOKU CompanyKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

Account Relationship Executive (Merchant Servicing)

senangPay — A DOKU Company is a next‑gen local fintech empowering thousands of Malaysian businesses to accept payments seamlessly online — from FPX to cards, e‑wallets and Buy‑Now‑Pay‑Later (BNPL).

If you’ve ever wondered how GrabPay, ShopeePay or FPX transactions really happen, this is where the magic begins ✨ (and you’ll get a peek behind the curtain).

Our Merchant Servicing Team is the heartbeat of customer success. We don’t just manage merchants — we help them grow, innovate and fall in love with our payment ecosystem.

Role : Account Relationship Executive

As an Account Relationship Executive, you’ll be the go‑to person for our merchants — solving problems, uncovering growth opportunities, and making data‑driven decisions. Think of it as a blend of consulting, data analysis, and relationship building rolled into one exciting fintech adventure.

What You’ll Be Doing

  • Build Meaningful Relationships : Be the friendly face (or voice) behind our merchants’ success stories.
  • Solve, Don’t Escalate : Diagnose payment issues and collaborate with Product & Tech teams to resolve them.
  • Spot Growth Opportunities : Use data dashboards to identify upsell and cross‑sell potential.
  • Run QBRs with Impact : Create and present merchant performance reports packed with key insights.
  • Champion New Ideas : Be part of pilot launches and shape the future of fintech with your feedback.
  • Be the Voice of Our Merchants : Share insights, trends and pain points to elevate merchant experience.

Who We’re Looking For

  • Fresh graduates in Business, Economics, Marketing, Finance, Data Analytics or related fields.
  • Comfortable working with data and solving problems.
  • Curious, analytical and eager to learn.
  • Strong communication skills in English & Bahasa Malaysia.
  • A true team player who thrives in a fast‑paced environment.
  • Bonus : Familiarity with payment gateways (senangPay, iPay88, Stripe, etc.).

    • What You’ll Learn

  • How fintech companies manage and grow merchant portfolios.
  • How data translates into business decisions.
  • How to conduct real‑world QBRs with senior stakeholders.
  • How SaaS and payment systems integrate with modern commerce.
  • Essential negotiation, presentation, and stakeholder management skills.

    • What Success Looks Like

    By Month 6, you’ll be :

  • Managing your own merchant portfolio.
  • Presenting QBRs to real clients.
  • Driving measurable merchant growth.
  • On track to becoming an Account Manager.
  • Hybrid work flexibility (WFH + office).
  • Monthly fintech learning sessions and coffee chats.
  • 1‑on‑1 mentorship from Account Managers.
  • A growth‑driven, open and fun culture.
  • Snacks, strong memes & startup vibes guaranteed.

    • Seniority level

    Entry level

    Employment type

    Full‑time

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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    Buat amaran kerja untuk carian ini

    Account Executive • Kuala Lumpur, Kuala Lumpur, Malaysia