Customer Careline Representative - PJ Branch (100 Seats) #maukerja #kerjatrending
FastJobsSelangorMalaysia, Selangor, Malaysia1 hari lalu
Penerangan pekerjaanProven experience in customer service, preferably in utilities or billing. Strong communication skills in English (both written and verbal). Ability to manage customer accounts and billing queries efficiently. Proficient in using customer service software and systems. Strong attention to detail and problem‑solving skills. Positive attitude and a customer‑first mindset. Competitive salary Opportunities for career growth Friendly work environment
Job Description
We are seeking a motivated and professional Customer Careline Representative to join our team in Petaling Jaya. In this role, you will assist customers with inquiries and resolve issues related to utilities and bills , ensuring a positive customer experience.
Key Responsibilities
- Respond to customer inquiries related to utilities, bills, and services.
- Provide accurate information regarding billing inquiries, payment options, and service updates.
- Resolve billing discrepancies and customer complaints in a timely and professional manner.
- Assist customers with payment processes and account updates.
- Update and maintain customer records in the system.
- Collaborate with internal teams to resolve complex issues or escalate when necessary.
- Ensure high levels of customer satisfaction and follow‑up on open cases.
Requirements
Benefits
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Customer Representative • SelangorMalaysia, Selangor, Malaysia