Customer Service Executive (12-months Contract)

Overview
We are seeking a dedicated and empathetic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine desire to help customers. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving their inquiries and issues efficiently.

Key Responsibilities

• Engage with customers via phone, email, and chat to provide assistance, answer questions, and resolve issues.
• Identify and troubleshoot customer problems, offering appropriate solutions and ensuring timely resolution.
• Maintain a deep understanding of our products and services to provide accurate information and recommendations.
• Accurately document customer interactions and issues in our CRM system to ensure seamless follow-up and reference.
• Gather customer feedback and insights to help improve our products, services, and overall customer experience.
• Work closely with other departments, such as Sales, Marketing, and Technical Support, to address customer needs and enhance service delivery.

Qualifications

• Minimum bachelor’s degree
• Previous experience in customer service, insurance, or a related field is a plus.
• Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
• A friendly and approachable demeanor, with the ability to build rapport with customers and team members.
• Ability to handle a fast-paced environment and adapt to changing customer needs and priorities.

You are the heart & soul of Zurich!

Let’s continue to grow together!

Location(s): Plaza Zurich, Kuala Lumpur
Schedule: Full Time
Recruiter name: Sheela Ramachandran