Associate / Assistant Manager, Finance (Payment)

Great Eastern WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

As part of the Payment team, you will be responsible for the day‑to‑day operations, including verifying payment requests and the supporting documents to ensure the requests are valid. You will work closely with the relevant stakeholders and requestors, to provide advice and guidance on payment requirement to ensure efficient payment processing.

Responsibilities

• Responsible for the day‑to‑day operations. Ensure that the payments are processed with the set turnaround time.
• Verify payment requests and supporting documents to ensure the validity and accuracy of payment.
• Monitor and control the usage of cheques and facsimile signature machine.
• Check the IBG / FPX e‑payment data file, upload into OCBC Velocity and follow up with respective department if there are any missing data files or reports.
• Liaise with the related counterparties and Signatories to ensure all payment transactions are completed before hand‑over to requestor.
• Update payment cancellation and expiry in the system in timely manner.
• Attend to payment queries.
• Assist supervisor in developing, reviewing and updating Payment Section’s Standard Operating Procedures (SOP), and to continuously enhance / improve payment processes.
• Prepare monthly statistic on payment.
• Participate in Business Continuity Plan, Disaster Recovery and User Acceptance Testing activities as and when required.
• Encourage and support teamwork.
• Coach and train subordinates.
• Conduct Customer Satisfaction Survey for the Payment Section annually.
• Support Finance Department projects through active participation and execution of assigned initiatives, including communication and collaboration with other entities.
• Assist Supervisor, Manager, AVP and HOD as & when required.
• Perform any other function relevant to the job grade which may be assigned from time to time.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlight any potential concerns / risks and proactively shares best risk management practices.
• Other responsibilities entailed.

Qualifications

How you succeed

About the company

Founded in 1908, Great Eastern is a well‑established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of “AA‑” by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern’s asset‑management subsidiary, Lion Global Investors Limited, is one of the leading asset‑management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly‑rated banks, with an Aa1 rating from Moody’s and AA‑ by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Bank.

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