Policy Owner Service, Analyst

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

1.Meet agreed ROP turnaround time (TAT) and performance benchmarks.
2. Ensure all ROP-related processes fully comply with regulatory requirements.
3. Manage agents’ expectations while maintaining strict regulatory compliance.

Roles and Responsibilities:

• Handle daily ROP transactions in compliance with regulatory requirements and agreed service level standards.
• Manage ROP appeals, ROP releases, and related email enquiries within established turnaround time.
• Conduct Agent Movement Monitoring (quarterly) and cross-entity ROC detection reviews (semi-annually).
• Manage life planners’ expectations while ensuring full adherence to regulatory requirements.
• Support the Team Leader in report preparation and related tasks.
• Participate in ad hoc projects and User Acceptance Testing (UAT) activities.
• Liaise with internal stakeholders, including LIAM, MTA, Agency Distribution, and Actuarial teams, on ROP and ROC-related matters.
• Perform other duties as assigned by management.

Minimum Job Requirements:

• Tertiary education with a recognized university degree in any discipline.
• Minimum 3 years of relevant operational experience in the insurance or financial services industry.
• Strong interpersonal and communication skills, with a self-motivated and proactive approach to work.
• Good written and spoken communication skills in English and the local language; ability to speak Mandarin is an advantage.
• High level of integrity with strong ownership and accountability for work outcomes.
• Basic computer proficiency, including Microsoft Office applications (Excel, Word, etc.).
• Prior experience in ROP processing or handling will be an advantage.