Talent.com
Customer Support Executive

Customer Support Executive

CAPITALMASTER HAPPYSTOCK (M) SDN. BHD.Kuala Lumpur, Kuala Lumpur, Malaysia
3 hari lalu
Penerangan pekerjaan

Responsibilities

  • Respond promptly and accurately to customer inquiries and feedback via WhatsApp.
  • Handle customer messages on company platform (Homily Link), ensuring smooth and effective communication on the platform.
  • Process account-related requests, including account opening and modifications, in accordance with company policies.
  • Add platform virtual coins (an internal reward system, not related to cryptocurrency) to eligible customer accounts based on company guidelines and customer status.
  • Regularly update class groups with headquarters’ course replays, ensuring smooth playback and providing members who missed live sessions with learning opportunities.

Job Requirements

  • Working Hours : 6 days / week, 9 : 30am–6 : 00pm
  • Diploma, Bachelor's degree, or professional qualification in Business or a related field. Fresh graduates are encouraged to apply.
  • Fluent in Mandarin speaking and writing. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
  • Strong communication skills with the ability to handle customer inquiries efficiently.
  • Familiarity with WhatsApp, online platforms, or community management tools.
  • Responsible and detail-oriented, with the ability to accurately follow operational procedures.
  • Previous experience in customer service, operations, or learning support is an advantage.

    • Employee Compensation and Welfare

  • Base Salary. Commissions and Additional Bonuses (based on performance).
  • EPF, SOCSO, EIS coverage provided.
  • Annual Leave, Sick Leave, and a minimum of 15 Statutory Public Holidays annually.
  • Opportunities for overseas training.
  • Free access to learning resources for stock investment expertise and practical skills.
  • Free usage of cutting-edge intelligent stock analysis software.

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    Buat amaran kerja untuk carian ini

    Customer Support Executive • Kuala Lumpur, Kuala Lumpur, Malaysia