Customer Success Associate

Emapta Global Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Empower Success, One Client at a Time

In the dynamic world of financial technology and digital communication, precision and clarity are everything. This role lets you stay ahead of the curve—supporting secure, high-impact transactions that keep global markets connected. Grow your career in fintech while enjoying the balance and breathing room to live life beyond the screen.

Job Title

Customer Success Associate

Job Description

As a Customer Success Associate, you'll be the bridge between clients and production teams—ensuring every project is delivered with accuracy, efficiency, and impact. From managing client requests to coordinating with technical and accounting teams, your role drives seamless customer experiences and lasting partnerships.

Job Overview

• Employment type : Full-time
• Eight (8) days annual leave
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit

The Qualifications We Seek

Your Daily Tasks

About the Client

Bridging Finance, Tech, and Global Communication

Our client is a global technology company leading the way in secure and efficient digital communication for the financial industry. With over two decades of innovation, they provide platforms that connect investors and corporations worldwide. Joining their team means being part of a trusted, fast-growing brand that values precision, collaboration, and excellence in every interaction.

Welcome to Emapta Malaysia!

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

Be part of Emapta's story—a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

#EmaptaEra

Seniority level : Mid-Senior level | Employment type : Full-time | Job function : Customer Service | Industries : Outsourcing and Offshoring Consulting

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