Housekeeping Supervisor

Job Brief:

The Housekeeping Supervisor is fully conversant with all housekeeping operations and procedures. He/she is responsible for assigning and supervising the activities of Housekeeping Attendants and Public Area Attendants to ensure that guest rooms and service areas are well-maintained for the comfort of guests.

Job Responsibilities:

1. Establish work standards and procedures for housekeeping staff and ensure they adhere to it.
2. Maintains inventory/stock level of amenities, chemicals, linens, machineries and other supplies to ensure items are in stock and reorders in timely manner.
3. Assign daily assignment to all staff and inspect completed tasks so as to ensure compliance with the stated housekeeping standard.
4. Ensuring the highest level of service by exceeding guest expactations.
5. Overseeing the daily operation of Room Attendant, Laundry Attendant, Public Area Attendant and Housekeeping Coordinator that they always follow the instruction given.
6. Always check housekeeping tools, equipment and machineries to ensure the items are in good condition and well taken care by the staff.
7. To make sure all area in public area, floor corridor and back of the hotel are clean at all times.
8. Maintaining the quality of housekeeping activities with routine checks.
9. To enter and checks vacant and check out room daily.
10. To inspects and release (Vacant Dirty to Vacant Inspected) room on time before new guest arrival.
11. To make sure all Housekeeping Attendant follow the time given when they do room cleaning - 10 to 15 minutes for occupied dirty rooms and 20 to 25 minutes for vacant dirty rooms.
12. To prepare monthly staff duty roster.
13. To check daily staff attendance.
14. To check and report any defect found in the rooms or public area to Maintenance department and follow-up.
15. To monitor daily usage of linens, amenities and chemical for department cost control.
16. To communicate with Front Office team for any VIP or particular guest arrival and room set up request needed, if there is.
17. Make sure lobby, guest lift landing, back of the hotel and office area are clean at all times.
18. To prepare all staff check list and filing after inspecting the task given.
19. To prepares and conduct On The Job Training for staff.
20. Comply with all rules regarding health and safety of the guest and coworkers.
21. High level of propriety and concern regarding guests privacy.
22. Always maintain good working relationship with colleagues and other departments.
23. Take extreme care of personal grooming in order to maintain a consistently high level of professional appearance.
24. Greets and courteous to all guest and colleagues, uses eye contact and always offers assistance.
25. Perform other related duties and special projects as required by Assistant Housekeeper and Rooms Division Manager.

Job Requirements:

• SPM/SPMV
• Diploma in related fields is a plus
• Minimum 2-years related experience as or similar role is an advantage
• Speak, read and write Bahasa Malaysia as well as being fluent in English.
• Use basic functions and applications of a computer
• Attention to detail
• Good physical health and stamina
• Communicate and relate effectively at the workplace
• Excellent organizational and team management skills
• Stamina to handle physical demands of the job
• Flexibility to work various shifts, including evenings and weekend, when required
• Ability to provide staff with On The Job Training