Customer Service Officer
CapitaLand • Malaysia, Pulau Pinang, Penang
30+ hari lalu
Penerangan pekerjaan
Job Description
Support customer requests and enquiries- Provide timely and accurate information and clarification for customer queries - Answer inbound customer service calls and make outbound calls - Address customer issues or compliants and determine appropriate course of action for effective resolution - Document details of customer communication - Ensure quality service delivery Support retail operations - Coordinate with retailers to provide updates of latest mall promotions or activities Report on issues and provide feedback - Raise issues or complaints for follow-up - Provide assistance to support collaboration with designated departments to resolve customer grievances - Track and document number of customer issues raised
Benefits
- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences-
- Strong advocate of staff volunteerism
- Wellness programmes