Analyst, Individual Life

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

This position is for Technical Business Analyst (AS400)

Roles and Responsibilities:

• Collaborate with business and IT stakeholders to deliver IT solutions and revamp processes that support strategic initiatives.
• Facilitate discovery workshops to understand user requirements, process flows, and user journeys.
• Analyze and document business and system requirements, including revising existing workflows and logic as needed.
• Identify business needs and recommend actionable improvements to enhance IT system performance and usability.
• Assist in configuring core systems to meet business requirements and ensure alignment with solution design.
• Create and maintain comprehensive system documentation throughout the project lifecycle.
• Coordinate and manage stakeholder engagement during whole SDLC.
• Translate business requirements into functional specifications and support the execution of system changes.
• Analyze test outcomes, manage defect tracking, and ensure timely resolution in collaboration with development teams.
• Support change management activities and ensure smooth transition from development to production environments.
• Support production activities for product launches and campaign rollouts, ensuring system readiness and issue resolution.

Job Requirements:

• Bachelor’s degree or above in IT or related disciplines.
• Preferably with experience in application development or BA/SA roles within the insurance domain.
• Preferably with knowledge of Life Asia (LA) systems.
• Strong ability to define and validate business requirements through scenario analysis.
• Skilled in communicating requirements to both technical and non-technical stakeholders.
• Solid understanding of software development processes and system design.
• Strong analytical, problem-solving, and interpersonal skills.
• Adaptable to change and capable of delivering results under tight timelines.