Sales Associate | Retail | Zara Pavilion KL / KLCC / One Utama / Sunway Pyramid / Mid Valley

Overview of the Role

Advising customers following our consulting code, maintaining the order and image of the product.

What you will do

Advising customers

Greets customers, maintaining eye contact and smiling. Friendly and always available.

• Identifies customers’ needs advising them and providing them a better shopping experience.
• Follows up on the customers’ shopping experience and ensures sale is closed perfectly.
• Knows how to manage alterations in order to offer better customer service.
• Uses product knowledge (qualities and trends) to refute customers’ objections and / or to close sales.
• Seeks customer loyalty ensuring a better shopping experience.

Maintaining the store image

Ensures that the store is in good shape, respecting the standards of the company’s image.

Providing support when receiving and replenishing products

Receives and rolls out products at the store when required.

Maintaining the corporate image

Respects and complies with the Massimo Dutti Lifestyle Guide.

Technology use

Uses tools that are available to ensure the products are located and displayed in the store.

What equips you for the role

What we offer

About the division

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Massimo Dutti and Pull & Bear) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

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