Senior Operations & Maintenance Engineer (Johor)

Senior Operations & Maintenance Engineer (Johor)

4 days ago Be among the first 25 applicants

Responsibilities

• Oversee and ensure effective execution of rooftop solar maintenance activities (planned and unplanned) in line with contractual scope of work, service level agreements (SLA), and compliance to SOPs
• Coordinate annual and monthly maintenance planning, aligning manpower, site access, and third‑party support schedules
• Provide on‑site technical leadership in fault diagnosis and troubleshooting. Guide resolution based on root cause rather than symptoms
• Coordinate with Customer Service and internal teams to ensure accurate and timely communication of maintenance outcomes for effective client reporting and service continuity
• Review and verify site reports, inspection checklists, photos, and test records submitted by Technicians and Engineers. Ensure proper documentation for internal reference and client reporting
• Prepare high‑level technical reports for various needs including client requests, compliance, analysis, claims, etc.
• Oversee inventory planning and availability of spare parts, tools, and equipment required for ongoing operations; ensure stock readiness to minimize service disruptions and support operational continuity
• Ensure proper tracking, escalation, and closure of service tickets within defined SLA timelines, including continuous review of open items and coordination with relevant parties to resolve delays
• Plan, lead, and supervise execution of special technical projects (e.g., solar PV dismantling and reinstallation, equipment upgrades, relocations) in coordination with clients, contractors, and internal teams, ensuring scope clarity, schedule adherence, and risk control
• Ensure compliance with Quality, Safety, Health, and Environmental (QSHE) standards in accordance with ISO 9001 : 2015, ISO 14001 : 2015, ISO 45001 : 2018, and regulatory best practices
• Mentor and coach Engineers and Technicians to improve technical competencies, task ownership, and work quality. Lead by example in field behaviour and problem‑solving approach
• Assist in onboarding new field staff, delivering training on safety, standard tasks, and use of checklists or mobile apps. Support cross‑division technical sharing if required
• Identify recurring issues or workflow inefficiencies. Recommend updates to checklists, SOPs, or job plans based on field feedback and lessons learned
• Provide technical input and documentation support for equipment failure investigations, including photo records, test results, and historical data
• Participate in high‑priority maintenance or rectification works across other divisions / regions upon assignment by HOD
• Maintain professional relationships with clients, address operational concerns, and follow up on technical issues with support from the Customer Service and Commercial teams
• Act as the regional technical focal point for assigned accounts, building trust through consistent performance and communication
• Support technical risk reviews and provide site inputs during pre‑project assessments or inter‑departmental coordination meetings

Qualifications

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

IT Services and IT Consulting

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