Cantonese Interpreters - Immediate Hiring (Work from home)- US night shifts

Cantonese Interpreters - Immediate Hiring (Work from home)- US night shifts

Intouch CX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

Overview of Position

As a Customer Service agent, you will be responsible for providing quick, accurate, and friendly service to customers via video calls. You will work on multiple tools, tasks and adhoc requests as operationally required to meet the team performance metrics.

Responsibilities

• Provide quick, accurate, and friendly service to customers via video calls
• Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
• Medical interpreters are welcome and would be preferred, since job role is similar.
• Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
• Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
• Build lasting relationships with customers, and other team members
• Be reliable, be on time and come in as scheduled.

Critical Skills

Educational / Work Experience and Requirements

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