Customer Service Specialist - 客户服务專員

天创集团是一家面向全球用户、专注于文化科技产业链服务的互联网产品研发及文化传播集团。

Heaven Group is a global cultural-tech enterprise focused on R&D of internet products and cultural dissemination.

职位描述 / Job Description

职责 / Responsibilities :

负责处理日常客户谘询，透过电话、电子邮件或即时通讯工具，与客户进行有效沟通，提供专业谘询服务。

Handle daily customer inquiries via phone, email, and live chat, providing professional consultation and effective communication.

处理各支付平台日常的客户争议及投诉。

Resolve customer disputes and complaints related to various payment platforms.

跟进客户回访工作，耐心倾听客户需求，并即时反馈，以提升客户满意度。

Conduct customer follow-ups, listen attentively to needs, provide timely feedback to enhance satisfaction.

协助有效、及时且专业地应对紧急事件及升级投诉。

Assist in handling urgent incidents and escalated complaints effectively, promptly, and professionally.

能够独立完成领导交办的其他日常工作。

Complete other daily tasks assigned by supervisors independently.

要求 / Requirements :

持有大专或以上学历（能力优秀者可适当放宽要求）。

Diploma or above (requirements may be relaxed for candidates with exceptional abilities).

具备 1 年或以上客户服务支持相关工作经验者优先考虑。

1+ year of customer service support experience is preferred.

具备良好的沟通技巧及人际交往能力，能冷静、有效地解决客户问题。

Excellent communication and interpersonal skills, able to resolve customer issues calmly and effectively.

能流利使用普通话、英语及粤语进行口头交流优先考虑。

Fluent in spoken Mandarin, English, and Cantonese is preferred.

熟练操作 Microsoft Office 软件，具备良好的中英文打字技能。

Proficient in Microsoft Office with good typing skills in both Mandarin and English. "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

工作积极主动，有责任感，具备较强的学习意愿，善于技巧性地处理各类复杂问题。

Proactive, responsible, strong willingness to learn, and skilled in handling complex issues tactfully.

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