Customer Success Executive

Building the Future of Gifting | Fast, Easy & Impactful Corporate Merchandise

Overview

The Customer Success Executive is responsible for managing customer enquiries and orders made through the MessengerCo gifting platform. The role combines sales initiative with service excellence - guiding customers from enquiry to order confirmation while ensuring a smooth, joyful experience aligned with MessengerCo’s brand tone.

Key Responsibilities

• Respond promptly to customer enquiries via the MessengerCo platform, Wati, and other digital channels.
• Understand customer needs and recommend suitable products, customisation, and packaging options.
• Provide accurate information on pricing, lead time, stock availability, printing methods, and delivery options.
• Follow up on quotations and actively drive order confirmation and payment closure.
• Coordinate closely with the operations and design teams to ensure smooth handover and fulfilment.
• Maintain updated customer records, track order progress, and ensure timely communication throughout.
• Support marketing campaigns or platform promotions by assisting customers in product selection.
• Deliver consistent, professional, and friendly customer communication that reflects MessengerCo’s brand values.

Requirements

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